At a Glance
- Tasks: Provide on-site IT support, diagnose issues, and install equipment across Yorkshire.
- Company: Dynamic IT provider with a focus on hands-on support and growth.
- Benefits: Competitive salary, pension, ongoing training, and varied field-based work.
- Other info: Great opportunity for career development in a growing company.
- Why this job: Enjoy a practical role with real impact, solving problems directly for users.
- Qualifications: 2+ years in IT support, strong Windows knowledge, and a full driving licence.
The predicted salary is between 25000 - 30000 £ per year.
Location: Leeds (LS10) with travel across Yorkshire
Salary: £25,000 to £30,000 p.a
Contract: Full-time, permanent
Hours: Monday to Friday
Not all IT support roles are desk-based. If most of your day is spent working through tickets or remote fixes, this will feel like a step away from that. In this role, you are out on site, dealing with issues in person and seeing them through properly rather than passing them on. Travel is part of the role, but it is planned and manageable rather than constant long-distance travel. You will be working mainly on-site across Yorkshire, supporting a range of environments including education and commercial settings. Some days will be reactive support, others more planned installs and maintenance. It gives you a mix of problem-solving, hands-on work and direct interaction with users. The expectation is straightforward. Keep systems running, fix issues properly, and provide a reliable level of support. You are there to fix issues properly, not just apply short-term fixes and move on.
What the role looks like day to day:
- You will travel to client sites, resolve IT issues on site, install equipment and support users directly.
- You will often be the main point of contact on site, taking ownership of issues and seeing them through to resolution.
- You will manage your own time and workload, moving between sites as required.
What you will be doing:
- Providing on-site technical support.
- Diagnosing and resolving hardware, software and network issues.
- Installing and configuring hardware and software.
- Supporting and maintaining IT systems.
- Carrying out system updates, backups and security patching.
- Managing Active Directory and Group Policy tasks.
- Maintaining accurate records of support work.
- Supporting a range of equipment including desktops, laptops, printers and other on-site technology.
What they are looking for:
- A full driving licence and access to your own vehicle is essential.
- You must be able to pass an enhanced DBS check due to the environments you will be working in.
- Experience in an IT support or technical support role.
- At least 2 years' experience in a 1st or 2nd line support position.
- Strong knowledge of Windows, Microsoft systems and Office 365 or Google environments.
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switches and routers.
- Experience with Active Directory and Group Policy.
- Confident troubleshooting hardware and software issues.
- Comfortable working with ticketing systems and logging support activity.
- Clear communication skills when dealing with both technical and non-technical users.
- Able to manage your own workload and work independently.
- Experience with printers and basic Apple device support is useful.
This role suits someone who is practical, self-motivated and prefers a hands-on IT position with variety rather than being based in one place.
What you get:
- A starting salary of £25,000 to £30,000 depending on experience.
- Company pension.
- Ongoing training and support for certifications.
- Opportunity to develop your technical skills across a range of environments.
- Varied, field-based role.
- Long-term opportunity within a growing IT provider.
For more information, please get in touch with our Sheffield Team on 01143 830 046.
IT Field Service Engineer in Leeds employer: Verus Recruitment
As an IT Field Service Engineer with us, you'll enjoy a dynamic work environment that combines hands-on technical support with the opportunity to engage directly with users across Yorkshire. We prioritise employee growth through ongoing training and certification support, ensuring you develop your skills in a variety of settings. Our supportive culture values independence and problem-solving, making this a rewarding role for those who thrive on variety and meaningful interactions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and the tech they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about hands-on problem-solving, brush up on your technical knowledge and be ready to demonstrate your approach to resolving issues during the interview.
✨Tip Number 3
Be prepared to discuss your past experiences! Think of specific examples where you've successfully resolved IT issues or managed your workload effectively. This will help you stand out as a candidate who can take ownership of problems.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Field Service Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on IT support experience and any relevant technical skills, like your knowledge of Windows and networking fundamentals.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the IT Field Service Engineer role. Share specific examples of how you've tackled IT issues in the past and your approach to problem-solving on-site.
Show Off Your Communication Skills:Since you'll be interacting with both technical and non-technical users, it's important to demonstrate your clear communication skills. Mention any experiences where you successfully explained complex IT concepts to non-techies.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Verus Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft systems, and networking fundamentals. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory and Group Policy.
✨Show Off Your Problem-Solving Skills
Since this role involves hands-on problem-solving, prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you’ve gone above and beyond to resolve a problem and how you took ownership of the situation.
✨Demonstrate Your Communication Skills
You'll be interacting with both technical and non-technical users, so practice explaining complex concepts in simple terms. During the interview, showcase your ability to communicate clearly and effectively, as this will be crucial in your day-to-day role.
✨Plan for the Travel Aspect
Since travel is part of the job, be prepared to discuss your availability and how you manage your time between different sites. Highlight any previous experience you have with travelling for work and how you stay organised while on the go.
