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- Tasks: Be the bridge between clients and tech, solving problems and building relationships.
- Company: Join a supportive team focused on client success in IT solutions.
- Benefits: Enjoy a competitive salary, career development, health insurance, and generous holidays.
- Why this job: Make a real impact by helping clients maximise their tech potential in a friendly environment.
- Qualifications: Experience in IT support, strong communication skills, and a knack for problem-solving are essential.
- Other info: Office-based role with client visits; no cold calling involved.
The predicted salary is between 24000 - 35000 £ per year.
Leeds (office-based with client visits)
£28,000 – £35,000 (depending on experience)
Full-time | Permanent
You’ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you’re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day.
This is a role for someone who enjoys the people side of IT. You’ll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech.
This isn’t a pure sales role. You won’t be cold calling or chasing leads. You’ll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology.
You’ll still need to know your stuff technically. You’ll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you’re delivering.
You’ll be good at this if:
- You’ve worked in an MSP or busy IT department before.
- You’re confident talking to non-technical people about technical problems.
- You understand what “value” looks like to a client, not just what tools they use.
- You’re organised, calm under pressure, and follow through on what you say you’ll do.
You’ll be doing things like:
- Helping clients figure out what they need (even when they’re not sure themselves).
- Acting as their technical sounding board and go-to contact.
- Working with the helpdesk to make sure issues get resolved properly and not just closed.
- Advising on upgrades, improvements and potential risks.
- Keeping their documentation updated and their roadmap on track.
- Occasionally getting stuck into config, migrations or fixes where needed.
Tech you’ll need to be comfortable with:
- O365 (Exchange, Teams, SharePoint, OneDrive etc.) or G Suite.
- Active Directory, Windows Server, DNS, DHCP, backups.
- Virtualisation (Hyper-V, VMWare), monitoring, patching.
You don’t need to be a guru, but you do need to know enough to ask the right questions and spot problems before they happen.
What’s in it for you:
- Starting salary of £28,000 – £35,000 depending on experience.
- Career development, funded training and certifications.
- Proper support and time to build real client relationships.
- Health insurance and 24/7 Employee Assistance Programme.
- Generous holidays plus your birthday off.
- Socials and a genuinely supportive team culture.
Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and are an Equal Opportunities Employer.
Sound like something you’d enjoy? Click apply to send your CV, or call us on to find out more.
Technical Account Manager employer: Verus Recruitment Partners
Contact Detail:
Verus Recruitment Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Active Directory. Being able to discuss these tools confidently during your interview will show that you have the technical knowledge required for the role.
✨Tip Number 2
Prepare examples of how you've successfully built relationships with clients in previous roles. Highlighting your experience in understanding client needs and providing tailored solutions will demonstrate your suitability for the Technical Account Manager position.
✨Tip Number 3
Research StudySmarter and our approach to client relationships. Understanding our company culture and values will help you align your answers during the interview, showing that you're a good fit for our team.
✨Tip Number 4
Practice explaining technical concepts in simple terms. Since you'll be working with non-technical clients, being able to communicate complex ideas clearly will be crucial in demonstrating your ability to bridge the gap between technology and client needs.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Office 365, Active Directory, and client management. Emphasise any roles where you've built relationships with clients or solved complex technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping clients and your understanding of their needs. Mention specific examples from your past roles that demonstrate your ability to communicate technical concepts to non-technical people.
Showcase Your Technical Skills: Clearly list your technical skills related to the job description, such as experience with virtualisation, backups, and network management. Be prepared to discuss how these skills can benefit the clients you'll be working with.
Highlight Soft Skills: Since this role involves a lot of client interaction, emphasise your soft skills like communication, organisation, and problem-solving. Provide examples of how you've successfully managed client relationships in the past.
How to prepare for a job interview at Verus Recruitment Partners
✨Show Your People Skills
As a Technical Account Manager, you'll be the bridge between the helpdesk and clients. Make sure to highlight your experience in building relationships and communicating effectively with non-technical people during the interview.
✨Demonstrate Technical Knowledge
While this role isn't purely technical, you still need to know your stuff. Be prepared to discuss your experience with Office 365, Active Directory, and other relevant technologies. Show that you can ask the right questions and identify potential issues.
✨Understand Client Value
The company is looking for someone who understands what 'value' means to clients. Be ready to share examples of how you've helped clients improve their use of technology in the past, and how you can do the same in this role.
✨Stay Organised and Calm
This position requires strong organisational skills and the ability to remain calm under pressure. During the interview, provide examples of how you've managed multiple tasks or resolved conflicts while keeping clients satisfied.
