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For Companies At a Glance
- Tasks: Help users by managing support tickets and troubleshooting tech issues.
- Company: Established IT services provider with a supportive team culture.
- Benefits: Competitive salary, full-time hours, and a friendly work environment.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Basic IT knowledge and a passion for helping others.
- Other info: Great opportunity for skill development in a dynamic setting.
The predicted salary is between 24500 - 26000 £ per year.
If you enjoy helping people, solving problems and working in a supportive environment where every day feels different, this could be a great next step. We’re supporting an established IT services provider in Sheffield who are looking to add a Service Desk Engineer to their managed services team. This is a role where you’ll be the first point of contact for users, dealing with a steady flow of support tickets and keeping things moving. You’ll be working with an experienced team who share knowledge, support each other and create a friendly, productive working atmosphere. If you want to build your career in IT support and develop your skills, you’ll be in the right place.
What you will be doing:
- Responding to support requests and managing tickets efficiently.
- Troubleshooting Windows, Microsoft 365, VPN and connectivity issues.
- Setting up new users and handling routine system admin tasks.
- Providing calm, clear support to users with a range of technical experience.
- Using ticketing systems and established processes to keep work on track.
- Updating documentation so information is accurate and useful for the wider team.
Service Desk Engineer employer: Verus Recruitment Partners
Contact Detail:
Verus Recruitment Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. We want you to feel confident when discussing your troubleshooting skills and how you handle support tickets.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to provide calm, clear support to users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that Service Desk Engineer position!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service Desk Engineer role. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and solving problems in IT. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about finding solutions, so sharing specific instances where you’ve successfully resolved problems will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Verus Recruitment Partners
✨Know Your Tech
Brush up on your knowledge of Windows, Microsoft 365, and VPN issues. Be ready to discuss how you've tackled similar problems in the past. This shows you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your People Skills
As a Service Desk Engineer, you'll be the first point of contact for users. Prepare examples of how you've provided calm and clear support to users with varying levels of technical experience. This will highlight your ability to communicate effectively.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in IT support. If you have experience with any, be sure to mention it. If not, express your willingness to learn and adapt quickly to new systems.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the support processes they use. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you.
