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- Tasks: Help customers with tech questions and guide them on our software.
- Company: Join a leading company in the digital print industry known for innovation.
- Benefits: Enjoy a full-time role with a competitive salary and great transport links.
- Why this job: Be part of a dynamic team focused on exceptional customer service and support.
- Qualifications: Fluent in French and German, with a passion for helping others.
- Other info: Office-based role in Sheffield, perfect for those who thrive in a collaborative environment.
The predicted salary is between 13200 - 18480 £ per year.
Job Opportunity: German and French speaking Support Specialist Salary: £22,000 per annum Contract: Full-time, permanent Location: Sheffield, S6 (office-based, excellent transport links) Verus Recruitment is excited to partner with a market leader in the digital print industry to find a Support Specialist to join their dynamic support team. This is an excellent opportunity to be part of an innovative, fast-paced organisation dedicated to delivering exceptional customer service to a global network of resellers and end-users. The Role: As a Support Specialist, you’ll play a key role in ensuring customer satisfaction by responding to technical inquiries and providing guidance on the company’s proprietary software and digital ecosystem. Based in the Sheffield office, you’ll collaborate with a small, dedicated team, acting as both a customer advocate and brand ambassador. Key Responsibilities: Deliver professional, courteous support to customers, resolving technical inquiries efficiently. Build and maintain strong relationships with customers through interactive communication. Provide accurate and complete information using available resources. Conduct product setup and training sessions for new customers. Troubleshoot issues across the company’s product range and ensure resolu…
Technical Support Specialist (French and German speaking) employer: Verus Recruitment Careers
Contact Detail:
Verus Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist (French and German speaking)
✨Tip Number 1
Familiarize yourself with the company's proprietary software and digital ecosystem. Understanding the tools you'll be supporting will not only boost your confidence but also help you provide better assistance to customers.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Being able to quickly identify and resolve issues will set you apart as a candidate who can deliver exceptional customer service.
✨Tip Number 3
Practice your communication skills in both French and German. Since you'll be interacting with customers in these languages, being fluent and clear will enhance your ability to build strong relationships.
✨Tip Number 4
Research the digital print industry and current trends. Showing that you understand the market and its challenges will demonstrate your commitment and readiness to contribute to the team.
We think you need these skills to ace Technical Support Specialist (French and German speaking)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, especially the importance of bilingual communication in French and German.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support and customer service. Emphasize your language skills and any previous roles where you provided support or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve technical inquiries. Mention specific examples of how you've successfully supported customers in the past, particularly in a bilingual context.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your language skills shine through, especially since the role requires proficiency in both French and German.
How to prepare for a job interview at Verus Recruitment Careers
✨Showcase Your Language Skills
Since the role requires fluency in both French and German, be prepared to demonstrate your language proficiency during the interview. Practice answering common interview questions in both languages to show your comfort level.
✨Understand the Product
Familiarize yourself with the company's proprietary software and digital ecosystem. Being able to discuss the product and its features will show your genuine interest and help you answer technical inquiries more effectively.
✨Emphasize Customer Service Experience
Highlight any previous experience in customer service or technical support roles. Share specific examples of how you've resolved customer issues and maintained strong relationships, as this is crucial for the Support Specialist position.
✨Prepare for Technical Scenarios
Anticipate technical scenarios that may arise in the role and think through how you would approach troubleshooting them. This preparation will demonstrate your problem-solving skills and readiness to handle customer inquiries.
