At a Glance
- Tasks: Be the friendly face of our nursing home, welcoming visitors and providing excellent customer service.
- Company: Verulam House, a caring and supportive environment for residents.
- Benefits: Competitive pay, ongoing training, workplace pension, and free parking.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: GCSEs or higher, strong communication skills, and a passion for customer service.
The predicted salary is between 12 - 13 £ per hour.
Salary: £12.85 per hour
Hours: 24 hours per week, Friday to Sunday
About the Role as the Receptionist
At Verulam House, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills. As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities of the Receptionist
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
- Support the Admin Manager with their duties and cover when they are on annual leave.
Education, Skills and Experience
- We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities.
- The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher.
- Experienced in working in an admin/reception capacity.
- Experienced in working in a commercial mindset.
- Able to maintain professional composure at all times.
- Action orientated with a passion for working in an effective and timely manner.
Benefits
- Comprehensive induction programme
- Ongoing training and development
- Workplace pension
- Free on-site parking
Weekend Receptionist in Redbourn employer: Verulam Health Care Ltd
At Verulam House, we pride ourselves on fostering a warm and inclusive work environment where every team member is valued. As a Weekend Receptionist, you will not only enjoy competitive pay but also benefit from ongoing training and development opportunities, ensuring your professional growth. Our commitment to excellent customer service is matched by our dedication to employee well-being, making us an exceptional employer in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Redbourn
✨Tip Number 1
First things first, make sure you know the company inside out. Research Verulam House and understand their values and mission. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your 'meet and greet' skills! Since you'll be the face of the home, it’s crucial to come across as warm and approachable. Role-play with a friend or family member to get comfortable with welcoming visitors and handling calls.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for providing excellent service, which is key for this role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Weekend Receptionist in Redbourn
Some tips for your application 🫡
Show Your Warmth:Since the role is all about being friendly and approachable, make sure your application reflects your warm personality. Use a conversational tone and share experiences that highlight your customer service skills.
Highlight Your Communication Skills:As an excellent listener with strong written and verbal communication skills, don’t forget to showcase these in your application. Provide examples of how you've effectively communicated in previous roles, especially in a reception or admin capacity.
Demonstrate Your Passion for Customer Service:We want to see your passion for providing excellent customer service shine through. Share specific instances where you went above and beyond for customers, as this will resonate well with us and show you're the right fit for the role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Weekend Receptionist position at Verulam House.
How to prepare for a job interview at Verulam Health Care Ltd
✨Show Your Warmth
As a Weekend Receptionist, your friendly and approachable nature is key. During the interview, make sure to smile and engage warmly with your interviewer. Practice active listening by nodding and responding thoughtfully to their questions.
✨Demonstrate Excellent Communication Skills
Since strong verbal and written communication skills are essential for this role, prepare to showcase these during your interview. You might want to bring along examples of past correspondence or reports you've handled, and be ready to discuss how you effectively communicate with different audiences.
✨Highlight Your Customer Service Passion
The role requires a genuine passion for customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of putting the customer first.
✨Prepare for Administrative Questions
Since you'll be supporting the Admin Manager, brush up on your administrative skills. Expect questions about your experience with IT systems and how you handle administrative tasks. Consider discussing any relevant software you've used and how you maintain organisation in a busy environment.
