Trading Operations Support Agent

Location: Remote

Company: Vertus

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Position Overview

We are seeking a Trading Operations Support Agent to support the link between our key account clients and our technical infrastructure. This fully remote, full-time role combines trading expertise with technical monitoring to ensure seamless copy trading operations and system reliability.

Key Responsibilities

Client Support & Trading Operations (60%)

• Provide first-line technical support to key account clients regarding MetaTrader 4/5 trading operations

• Investigate and resolve trade discrepancies between master and follower accounts in copy trading environments

• Analyze trading anomalies including slippage, commission discrepancies, execution delays, and pricing mismatches

• Document broker-side issues and coordinate resolution with liquidity providers

• Work with Social Trader Tools platform and other copy trading solutions to troubleshoot execution issues

• Maintain detailed logs of support tickets and resolution procedures

Infrastructure Monitoring & Development (40%)

• Build and maintain real-time monitoring dashboards for virtual machine health and Google Cloud Platform (GCP) resources

• Monitor Supabase database performance, connections, and data integrity

• Develop automated audit tools to detect trade execution anomalies

• Create alerts and notification systems for critical infrastructure events

• Document system architecture and monitoring procedures

• Provide on-call support during emergency situations outside regular business hours

Required Qualifications

Trading Knowledge

• Proven experience in FX trading with deep understanding of trade execution mechanics

• Practical knowledge of MetaTrader 4 and MetaTrader 5 platforms

• Understanding of copy trading systems and their operational challenges

• Ability to identify and explain slippage, spread variations, commission structures, and requotes

Technical Skills

• Programming experience (Python, JavaScript, or similar) for building dashboards and automation tools

• Familiarity with cloud infrastructure monitoring (GCP preferred)

• Experience with database monitoring and SQL queries

• Basic understanding of API integration and webhooks

Professional Skills

• Strong analytical and problem-solving abilities

• Excellent written communication for technical documentation and client interactions

• Self-motivated and capable of working independently in a remote environment

• Ability to remain calm under pressure during system incidents

• Availability for occasional after-hours emergency response

Preferred Qualifications

• Previous experience with Social Trader Tools or similar copy trading platforms

• Familiarity with Supabase or similar backend-as-a-service platforms

• Experience with Grafana, Prometheus, or similar monitoring tools

• Understanding of financial market microstructure

• Background in fintech or prop trading operations

Work Arrangement

• Location: Fully Remote

• Schedule: Full-time with on-call rotation for emergencies

• Time Zone: ideally UK / EU

What We Offer

• Competitive entry-level compensation

• Opportunity to develop expertise at the intersection of trading and technology

• Flexible remote work environment

• Professional development in fintech operations

• Exposure to institutional-grade trading infrastructure