Night Host

We are recruiting Night Hosts to establish our dynamic Front of House team as we get ready to open our doors. In this full-time role you will work 10-hour shifts in a pattern of 4 on 3 off, including weekends. Shifts will be 10pm-8am. Reporting directly to the Night Duty Manager, you will ensure that guests have the best experience and consistently deliver the highest levels of customer service.

Annual Salary: £33,548

Main Responsibilities:

• Look after our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
• Take ownership of the lobby space and ensure everyone who walks in through the doors feels welcome.
• Familiarise yourself with all room types to better assist guests.
• Get to know the neighbourhood and give guests recommendations of the best places to visit.
• Efficiently handle feedback or complaints, ensuring swift resolutions together with Duty Manager.
• Maintain ongoing communication with guests during their stay and ensure their post-stay needs are met.
• Work across both buildings as assigned.
• Ensure the cleanliness and orderliness of public areas such as the Front Desk, co-working spaces, roof terraces, and event spaces.
• Promote and upsell aparthotel facilities and services where possible. Handle reservations, emails, and phone inquiries efficiently.
• Support Duty Managers with any tasks, remaining flexible with shift schedules.
• Communicate with housekeeping and maintenance team throughout your shift to resolve any issues and requests.
• Take over responsibilities from the outgoing Host, addressing any unresolved issues and ensuring continuity in service.
• Keep the Host Log informative, ensuring follow-up tasks are clearly outlined for the next shift.
• Adhere to GDPR guidelines, ensuring the protection and confidentiality of guest data.

Person Specification:

• Previous experience in the hospitality sector preferred.
• Excellent communication and interpersonal skills displaying understanding of guests' needs.
• Have a positive, can-do approach to the role.
• Bring your attention to detail to make sure you delight our guests.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit.
• Flexibility and adaptability, energy and enthusiasm.
• Problem solving, well organised and ability to work well under pressure.
• Right to work in the UK required.

What We Offer:

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
• Flexible Working: We are open to consider flexible working arrangements, both temporary or permanent.
• Learning and Development: Our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits: We offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.