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- Tasks: Be the face of our aftersales department, ensuring top-notch customer service.
- Company: Join Vertu Ford Stoke, a thriving team dedicated to outstanding customer experiences.
- Benefits: Enjoy 25 days holiday, exclusive discounts, and a fantastic benefits package.
- Why this job: This dynamic role offers career development and the chance to make a real impact.
- Qualifications: Previous customer service experience is essential; automotive experience is a plus.
- Other info: Work Monday to Friday with occasional Saturday mornings; training investment is unmatched.
The predicted salary is between 24000 - 36000 £ per year.
Vertu Ford Stoke Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you at Vertu Ford Stoke to join our well-established and thriving team as a Service Advisor! Salary: £30,000 basic + fantastic company benefits Hours: Monday to Friday, 8 AM – 6 PM, plus 1 in 4 Saturday mornings What does the role involve? As a Service Advisor, you\’ll be the face of our aftersales department, ensuring our customers receive first-class service. Your role will include: Building trusted relationships with customers, ensuring their experience is second to none Managing customer expectations and keeping them informed throughout their vehicle\’s service or repair Upselling additional services and products where appropriate Following up with customers to ensure they\’re delighted with the work carried out Who are we looking for? For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Previous experience within the role would be beneficial but is not essential. Why join us? Career development – we invest more in colleague training than any other motor retailer Exciting and dynamic role – be the key link between our customers and the workshop Career development – we invest more in colleague training than any other motor retailer Fantastic benefits package , including: 25 days holiday (rising with service) + bank holidays Exclusive discounts & cashback with top retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Ready to join a business that values your growth and success? If you\’re ready to take the next step in your career, apply today! If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check. #LI-MD1 TPBN1_UKTJ
Service Advisor employer: Vertu Motors
Contact Detail:
Vertu Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Vertu Ford Stoke. Understanding their products and services will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to build relationships with customers, so being able to convey information clearly and confidently is key. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being prepared with solutions or strategies to handle difficult situations can set you apart from other candidates during interviews.
✨Tip Number 4
Network with current or former employees of Vertu Ford Stoke. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to build relationships and manage customer expectations, as these are key aspects of the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention why you are excited about the opportunity at Vertu Ford Stoke and how your skills align with their needs.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and upselling. These are crucial for a Service Advisor, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertu Motors
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver outstanding customer service is crucial. Prepare examples from your previous roles where you successfully managed customer expectations or resolved issues, demonstrating your commitment to providing first-class service.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vertu Ford Stoke. Be ready to discuss how you would build relationships with customers, manage their service experience, and upsell additional services effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer interaction. Think about how you would handle difficult situations or dissatisfied customers, and be prepared to articulate your thought process clearly.
✨Research the Company Culture
Understanding Vertu Ford Stoke's values and culture can give you an edge in the interview. Show enthusiasm for their commitment to colleague training and career development, and express how you align with their mission to provide exceptional service.
