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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join a leading motor retailer in the UK with a strong reputation.
- Benefits: Enjoy 25 days holiday, discounts, and a competitive salary of £30,900.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience and great communication skills are essential.
- Other info: Fast-paced environment with opportunities for career growth.
We are a well‑established dealer in the largest motor retail sector in the UK, offering a £30,900 basic salary plus excellent company benefits.
About the Role
The Service Advisor role is crucial, acting as the relationship manager between customers and the workshop, ensuring outstanding customer satisfaction. You will set customer expectations, maintain contact throughout the service or repair, upsell additional products, and follow up to ensure customer happiness.
Responsibilities
- Setting customer expectations.
- Keeping in touch with customers throughout the service or repair of their vehicle.
- Upselling additional products.
- Following up to confirm satisfaction with the work carried out.
Qualifications
- Previous customer‑facing service experience is essential.
- Strong customer focus, relationship maintenance, and communication skills.
- Ability to work fast‑paced while meeting targets and deadlines.
- Previous experience within the role would be beneficial but is not essential.
Benefits
- 25 days holiday (rising with length of service) plus bank holidays.
- Access to our online rewards platform giving cash back and discounts.
- Preferential Service Rates.
- Colleague Purchase Scheme.
- Share Incentive Scheme.
- Pension.
- Enhanced Maternity & Paternity.
Apply today to be considered for this vacancy. Employment checks will be completed prior to starting, including verification of employment, address, credit history and criminal record check.
Service Advisor employer: Vertu Motors
Contact Detail:
Vertu Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Vertu Motors and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to keep customers informed and happy. Role-play with a friend or family member to get comfortable discussing services and upselling products.
✨Tip Number 3
Be ready to showcase your customer service experience. Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your strong customer focus and relationship maintenance skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Service Advisor role with us at Vertu Motors.
We think you need these skills to ace Service Advisor
How to prepare for a job interview at Vertu Motors
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with the responsibilities like setting customer expectations and upselling products. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Think of examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. This will highlight your ability to maintain contact and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations, like a dissatisfied customer or a busy service period. This will showcase your problem-solving skills and ability to work in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, company culture, or what success looks like in the Service Advisor role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
