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For Companies At a Glance
- Tasks: Act as the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Vertu Ford Bolton, one of the UK's largest and most trusted motor retailers.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and personal development.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Career progression and a supportive work environment await you!
The predicted salary is between 24000 - 42000 £ per year.
Job Description
Vertu Ford BoltonHere at Vertu Ford Bolton, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.We are offering a £30,000 basic salary plus company benefits.The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service – its about building warm, trusted relationships.
The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.Previous experience within the role would be beneficial but is not essential.We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:25 days holiday rising with length of service – plus bank holidaysAccess to our online rewards platform giving you cash back and discounts for multiple retailersPreferential Service RatesColleague Purchase SchemeShare Incentive SchemePensionEnhanced Maternity & PaternityApply today to be considered for this vacancy.If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.#LI-MD1TPBN1_UKTJ
Service Advisor employer: Vertu Motors
Contact Detail:
Vertu Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Vertu Ford Bolton. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've built relationships with customers and resolved issues, as this is crucial for the Service Advisor role.
✨Tip Number 3
Prepare to demonstrate your communication skills. Practice articulating how you would keep customers informed throughout the service process, as effective communication is key to ensuring customer satisfaction.
✨Tip Number 4
Research common challenges faced by Service Advisors and think about how you would handle them. Being able to discuss potential solutions shows your proactive approach and readiness for the fast-paced environment.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work under pressure, and any experience with upselling or maintaining customer relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your customer service skills and how you can contribute to the team at Vertu Ford Bolton.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Vertu Motors
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues to demonstrate your customer service prowess.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would keep customers informed throughout the service process. This will show your potential employer that you can maintain strong relationships.
✨Familiarise Yourself with the Company
Research Vertu Ford Bolton and understand their values, services, and what sets them apart in the motor retail industry. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or upselling additional products. Think of relevant scenarios from your past experiences and be ready to discuss how you approached those challenges.
