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- Tasks: Be the key link between customers and our workshop team, ensuring satisfaction.
- Company: Join Vertu Motors, one of the UK's largest motor retailers with a friendly culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and excellent company perks.
- Why this job: No weekend work means better work-life balance while building customer relationships.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Ongoing training and career progression opportunities await you!
The predicted salary is between 28000 - 42000 £ per year.
Senior Service Advisor
Vertu Motors
Northampton, Northamptonshire, NN3 9HG
£35,000 per year
Permanent
Full time
Vertu Vauxhall Northampton
Up to £35,000 basic salary + excellent company benefits
Monday to Friday – No weekend working
At Vertu Vauxhall Northampton, we have an exciting opportunity for a Senior Service Advisor to join our friendly and established team. If you\’re passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we\’d love to hear from you.
As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.
What you\’ll be doing:
In this key role, you\’ll be the vital link between our customers and the workshop team. You\’ll manage customer expectations, keep them updated throughout the service or repair process, and ensure they leave fully satisfied with the work carried out. You\’ll also identify and offer additional services where appropriate, always aiming to deliver an excellent customer experience.
What we\’re looking for:
- Experience within the role
- Strong interpersonal and communication skills
- Confidence working in a fast-paced environment while meeting targets and deadlines
- A passion for building positive, long-term customer relationships
Why join us?
- No weekend working – enjoy a better work-life balance
- 25 days holiday, increasing with length of service – plus bank holidays
- Access to our online rewards platform – with discounts and cashback from top retailers
- Preferential rates on vehicle servicing
- Colleague car purchase scheme
- Company pension & share incentive scheme
- Enhanced maternity & paternity leave
- Ongoing training and development to support your career progression
We are proud to invest more in colleague development than any other motor retailer in the UK. With us, you\’re not just taking a job – you\’re building a career.
Apply today to join our team and take the next step in your automotive career.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Senior Service Advisor employer: Vertu Motors
Contact Detail:
Vertu Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your contacts in the motor industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Vertu Motors and understand their values and customer service approach. Be ready to share how your experience aligns with their mission of building trusted relationships with customers.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate your ability to manage customer expectations and keep them informed throughout the service process. Use examples from your past roles to highlight your strengths.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Vertu Vauxhall Northampton. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your experience in customer service and the motor industry, as well as any relevant skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering outstanding customer service and how you can contribute to our team at Vertu Vauxhall Northampton.
Showcase Your Interpersonal Skills: In your application, don’t forget to showcase your strong interpersonal and communication skills. We want to see how you build positive relationships with customers and keep them informed throughout their service experience.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Vertu Motors
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and customer service best practices. Be ready to discuss your previous experience and how it relates to the role of a Senior Service Advisor. This shows that you're not just interested in the job, but that you understand what it entails.
✨Showcase Your Communication Skills
As a Senior Service Advisor, strong interpersonal skills are key. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to prepare a few examples of how you've successfully managed customer expectations in the past.
✨Emphasise Customer Satisfaction
Since this role is all about delivering an excellent customer experience, be prepared to talk about how you ensure customer satisfaction. Share specific instances where you went above and beyond for a customer, as this will highlight your passion for building positive relationships.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the team dynamics, training opportunities, or how they measure success in the position. It’s a great way to show that you’re serious about joining their team.
