Vertu Ford Newcastle
At Vertu Ford Newcastle, we’re proud of our reputation for delivering exceptional customer experiences – and we’re looking for a Service Advisor to join our friendly, well-established team.
If you’re passionate about people, enjoy working in a fast-paced environment, and want to build a career with one of the UK’s leading motor retailers, this could be the perfect opportunity for you.
What we’re offering:
- £33,213 basic salary
- 25 days holiday, increasing with length of service, plus bank holidays
- Access to a generousrewards and discounts platform
- Preferential service ratesandcolleague purchase scheme
- Share Incentive Schemeand company pension
- Enhanced maternity and paternity benefits
- Ongoing training, clear career progression, and industry-leading development opportunities
About the role:
As a Service Advisor, you’ll play a vital role at the heart of the dealership – acting as the link between our customers and our workshop team. This is far more than just booking in vehicles; it’s about building strong, lasting relationships and delivering an outstanding customer journey from start to finish.
You’ll:
- Welcome customers and understand their vehicle service or repair needs
- Keep customers informed throughout the process, managing expectations at every stage
- Identify opportunities to recommend additional products and services
- Ensure every customer leaves satisfied with the service they’ve received
What we’re looking for:
- Previous experience in acustomer-facing role(essential)
- Strong communication skills and a genuine passion for customer service
- Confidence working in a fast-paced environment with targets and deadlines
- Ability to build relationships and deliver a consistently high standard of service
Experience as a Service Advisor is advantageous but not essential – we’ll support the right person with full training and development.
At Vertu Motors, we’re committed to investing in our colleagues more than any other motor retailer. When you join us, you’re not just taking a job – you’re starting a long-term career with real opportunities to grow.
Please note: All successful applicants will be subject to pre-employment checks, including references, address verification, credit history, and a criminal record check.
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Service Advisor in Newcastle upon Tyne employer: Vertu Motors
At Vertu Hyundai Peterlee, we pride ourselves on being an exceptional employer that prioritises the growth and well-being of our colleagues. With an industry-leading remuneration package, ongoing training opportunities, and a supportive work culture, we empower our Business Managers to excel in their roles while ensuring customer satisfaction remains at the forefront. Join us to be part of a values-driven team that fosters integrity and offers a range of fantastic benefits, including generous holiday allowances and a share incentive scheme.
