Call CentreAdvisor
Vertu - Team Valley Gateshead!
At Vertu, we’re expanding ourContact Centre Bookings Teamand are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.
What’s on offer
- Basic salary: £27,097.72
- Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
- £500 refer a friend bonus
- Hybrid working: Work 2 days per week from home
- No late evenings: Dayshift hours
- Access to our colleague car scheme and additional benefits
About the role
- This is a busy, high-performing bookings centre where you’ll:
- Handle inbound calls from customers booking services, MOTs, repairs and recalls
- Maximise every interaction by upselling additional products and services
- Work towards KPIs, with performance directly linked to your bonus
- Deliver a professional, efficient and friendly customer experience on every call
This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am - 17:30pm and 1 in 4 Saturdays 09:00am - 13:00pm.
We’d love to hear from you if you:
- Have previous call centre/contact centre experience
- Are confident working towards targets and KPIs
- Have excellent customer service and communication skills
- Are comfortable using systems and handling a high volume of calls
- Motor trade experience is helpful but not essential
Why join Vertu?
We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:
- 25 days holiday + bank holidays (increasing with service)
- Ongoing training and career progression opportunities
- Online rewards platform with cashback and retailer discounts
- Preferential service rates & colleague purchase scheme
- Share incentive scheme & pension
- Enhanced maternity & paternity benefits
Interested? Apply today to be considered for this role!
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Call Centre Advisor employer: Vertu Motors
At Vertu Hyundai Peterlee, we pride ourselves on being an exceptional employer that prioritises the growth and well-being of our colleagues. With an industry-leading remuneration package, ongoing training opportunities, and a supportive work culture, we empower our Business Managers to excel in their roles while ensuring customer satisfaction remains at the forefront. Join us to be part of a values-driven team that fosters integrity and offers a range of fantastic benefits, including generous holiday allowances and a share incentive scheme.
