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For Companies At a Glance
- Tasks: Enhance customer relationships and upsell products in a fast-paced environment.
- Company: Leading motor retailer in Sheffield with a focus on customer satisfaction.
- Benefits: Competitive salary, generous holidays, pension, and exclusive discounts.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Opportunity to grow in a supportive and vibrant workplace.
The predicted salary is between 24000 - 36000 £ per year.
A leading motor retailer in Sheffield is seeking a Service Advisor to enhance customer relationships and satisfaction. This role requires experience in customer service, strong communication skills, and the ability to work in a fast-paced environment.
The successful candidate will manage relationships between customers and the workshop, ensuring expectations are met and additional products are upsold.
A basic salary of £30,000 is offered along with generous benefits such as holidays, pension, and discounts.
Customer-First Service Advisor | Build Trust & Upsell in Sheffield employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-First Service Advisor | Build Trust & Upsell in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor retail industry and let them know you're on the hunt for a Customer-First Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and upselling. We recommend role-playing with a friend to boost your confidence and refine your communication skills, making sure you can showcase your ability to build trust with customers.
✨Tip Number 3
Research the company thoroughly before your interview. Understand their values, products, and customer service approach. This will help you tailor your responses and demonstrate that you're genuinely interested in enhancing customer relationships at their dealership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won't find anywhere else. So, get clicking and show us what you've got!
We think you need these skills to ace Customer-First Service Advisor | Build Trust & Upsell in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've built relationships and enhanced satisfaction in previous roles. Use specific examples to show us what you can bring to the table!
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Demonstrate Your Upselling Ability: Since upselling is part of the job, share any relevant experiences where you've successfully upsold products or services. We love to see how you can add value to our customers and the business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share specific examples of how you've enhanced customer relationships in the past, as this role is all about building trust and satisfaction.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since strong communication is key for a Service Advisor, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
✨Prepare for Fast-Paced Scenarios
Think of situations where you've had to think on your feet or manage multiple tasks at once. Be prepared to discuss how you handle pressure and maintain quality service, as this role will require you to juggle customer needs and workshop demands.
✨Upselling Techniques Matter
Familiarise yourself with effective upselling strategies. Be ready to discuss how you can identify customer needs and suggest additional products or services that would genuinely benefit them, demonstrating your ability to enhance their experience while driving sales.
