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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer satisfaction and efficient service operations.
- Company: Join Vertu Motors, one of the UK's largest motor retailers, committed to growth and development.
- Benefits: Enjoy 25 days holiday, training opportunities, discounts, and enhanced maternity/paternity leave.
- Why this job: This role offers career progression, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous experience in a similar role with strong leadership and communication skills required.
- Other info: Competitive salary with OTE of £52,000 and a focus on personal development.
The predicted salary is between 32000 - 48000 £ per year.
Overview
Vertu Honda Grantham, Are you an experienced Service Manager ready to take the next step in your career? At Vertu Honda Grantham, part of one of the UK’s largest and most successful motor retail groups, an exciting opportunity awaits you. Joining us now means becoming part of a business with a clear growth strategy, strong investment in people, and genuine opportunities for long‑term career progression. We are offering a £40,000 basic salary, £52,000 OTE, and an excellent range of company benefits. As a Honda retailer, you’ll be representing a brand renowned for its innovation, reliability, and customer loyalty. Honda’s reputation for engineering excellence and forward‑thinking technology gives our teams a strong platform to deliver exceptional customer experiences. With new hybrid and electric models shaping the future of the brand, this is a fantastic time to be part of Honda’s journey. Our Grantham dealership offers a modern, well‑equipped environment with a loyal customer base, strong local reputation, and easy access from major routes—making it a great place to build and develop a high‑performing aftersales team. You’ll be supported by a wider Vertu network that values collaboration, training, and continuous improvement.
Main Responsibilities
- Implement and maintain effective processes to achieve customer satisfaction levels above the national manufacturer average.
- Monitor and control departmental costs in line with the business plan while maintaining quality and service standards.
- Ensure accurate collection and recording of customer data in line with Group expectations.
- Uphold Honda manufacturer standards at all times.
- Maintain a safe, compliant, and efficient working environment.
- Lead, motivate, and monitor colleague performance to achieve departmental objectives.
About You
The ideal candidate will bring a proven track record in a similar Service Manager role, demonstrating the ability to drive performance, profitability, and operational efficiency. Strong leadership and people‑management skills are essential, along with the ability to inspire your team to deliver outstanding results.
You’ll be passionate about customer service, commercially aware, and aligned with our company values. Excellent communication and organisational skills will be key as you lead the department and help shape the future success of Vertu Honda Grantham.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
If this is the right opportunity for you to take the next step in your career, then apply to join us today!
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Closing date for this position is Sunday 1st March 2026
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Service Manager employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Research Vertu Motors and their values thoroughly. Understanding their mission and how they prioritise customer satisfaction will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to improve performance and profitability. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Network with current or former employees of Vertu Motors on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant training or certifications you've completed, as this aligns with Vertu's focus on investing in their colleagues' personal growth.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Manager. Focus on your track record of improving customer satisfaction, managing teams, and achieving business objectives. Use specific examples to demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with those of Vertu Motors plc and how you can contribute to their growth strategy. Be sure to address the key responsibilities mentioned in the job description.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For instance, mention any improvements in customer satisfaction scores or cost management successes that you have led.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, motivating staff, and driving performance. Use specific examples to illustrate how you've successfully led a team to achieve business objectives.
✨Demonstrate Customer Focus
Customer satisfaction is crucial in this role. Highlight your strategies for maintaining high customer service standards and how you've previously exceeded customer expectations. Prepare to share metrics or feedback that showcase your success in this area.
✨Understand the Business Metrics
Familiarise yourself with the financial aspects of the role, such as cost control and profitability. Be ready to discuss how you have monitored and improved these metrics in past positions, and how you plan to do so at Vertu Motors.
✨Align with Company Values
Research Vertu Motors' values and culture. During the interview, express how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but also for the company as a whole.
