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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive business performance.
- Company: Join Vertu Toyota Glasgow, the largest Toyota dealer in the UK.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Why this job: Be part of an award-winning team with exciting growth opportunities.
- Qualifications: Proven leadership experience and a passion for customer service.
- Other info: Work in a supportive environment with excellent career progression.
The predicted salary is between 42000 - 58000 £ per year.
Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Toyota Glasgow, the biggest Toyota dealer in the Group in terms of volume, we have the perfect role for you.
Our dealership operates both a day shift and a backshift, supported by 5 Service Advisors, a Workshop Controller and 12 Technicians, ensuring strong departmental capability. With RC25 development starting in April and exciting growth plans, now is a fantastic time to join our award‑winning team. We are extremely proud that Vertu Toyota Glasgow has been recognised as the Business Centre of the Year at the highly regarded Toyota BRIT (Best Retailer in Town) Awards.
We are offering a £50,000 Basic salary with an OTE of £65,000 (depending on experience) and an excellent range of Company Benefits!
Responsibilities
- To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- To ensure accurate collection and recording of customer data in line with Group standards.
- To ensure that the manufacturers' standards are adhered to at all times.
- To make sure there is a safe working environment which is maintained.
- To monitor colleague performance.
Qualifications
The ideal candidate will be able to demonstrate a successful track record within the role. You must have previous experience within a similar position and be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, supporting your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as strong communication and organisational skills.
Benefits
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cashback and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Service Manager employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Vertu Toyota Glasgow. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our mission and how your leadership style can boost team performance. We love candidates who are genuinely excited about joining our award-winning team!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences to demonstrate your skills in managing teams and improving customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and improving customer satisfaction, as these are key for us at Vertu Toyota Glasgow.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team. Share specific examples of how you've driven performance and profitability in previous roles.
Showcase Your Leadership Skills: We want to see your leadership style! Include details about how you've motivated teams and managed performance in your past positions to help us understand your approach.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Vertu Toyota Glasgow.
How to prepare for a job interview at Vertu Motors plc
✨Know Your Numbers
As a Service Manager, you'll need to demonstrate your ability to monitor and control costs. Brush up on key performance indicators relevant to the role, such as customer satisfaction scores and operational efficiency metrics. Be ready to discuss how you've successfully managed these in previous positions.
✨Showcase Leadership Skills
This role requires strong leadership and people management skills. Prepare examples of how you've motivated teams in the past, resolved conflicts, or improved team performance. Use specific anecdotes that highlight your ability to drive results and support your colleagues.
✨Understand Customer Satisfaction
Customer satisfaction is crucial in this role. Familiarise yourself with best practices for enhancing customer experience in a service environment. Be prepared to share strategies you've implemented to exceed customer expectations and how you measure success in this area.
✨Align with Company Values
Make sure you understand Vertu Toyota's company values and culture. During the interview, express how your personal values align with theirs. This will show that you're not just a fit for the role, but also for the company as a whole.
