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- Tasks: Lead a team to ensure top-notch customer satisfaction and efficient service operations.
- Company: Join Vertu SEAT and CUPRA Carlisle, one of the UK's largest motor retailers.
- Benefits: Enjoy 25 days holiday, discounts, and a range of perks including enhanced maternity and paternity leave.
- Why this job: Be part of a growing company with a focus on personal development and career progression.
- Qualifications: Previous experience in a similar role with strong leadership and communication skills required.
- Other info: No weekend work, plus ongoing training opportunities for your career growth.
The predicted salary is between 38000 - 48000 £ per year.
Vertu SEAT and CUPRA Carlisle
Are you an experienced Service Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu SEAT and CUPRA Carlislewe have the perfect role for you.
Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a£38,000Basic salary with an OTE of£48,000and an excellent range of Company Benefits!
There is no weekend working for this role.
We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.
The main duties of this role are:
- To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- To ensure accurate collection and recording of customer data in line with Group standards.
- To ensure that the manufacturers standards are adhered to at all times.
- To make sure there is a safe working environment which is maintained.
- To monitor colleague performance.
The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.
You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
If this is the right opportunity for you to take the next step in your career, then apply to join us today!
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Service Manager employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. Understanding what drives customer satisfaction can help you stand out during interviews, as you'll be able to discuss how you can implement these strategies at Vertu SEAT and CUPRA Carlisle.
✨Tip Number 2
Prepare specific examples from your previous roles that demonstrate your leadership and people management skills. Be ready to share how you've successfully motivated teams and improved performance, as this is a key aspect of the Service Manager role.
✨Tip Number 3
Research Vertu SEAT and CUPRA Carlisle's company values and culture. During your conversations, align your experiences and aspirations with their mission to show that you're not just a fit for the role, but also for the company.
✨Tip Number 4
Network with current or former employees of Vertu SEAT and CUPRA Carlisle on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Service Manager.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in the automotive industry. Use specific examples to demonstrate your leadership skills and ability to improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description, such as monitoring costs and ensuring quality standards.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to drive performance and profitability. For example, mention any successful projects or initiatives you led that resulted in increased customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing teams, how you motivated them, and the results you achieved. Use specific examples to illustrate your ability to lead effectively.
✨Demonstrate Customer Focus
Customer satisfaction is crucial in this role. Prepare to talk about how you've implemented processes to enhance customer experience in your past positions. Highlight any metrics or feedback that showcase your success in this area.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the automotive service industry. Be ready to discuss how you have monitored costs and improved profitability in your previous roles, as this will show your business acumen.
✨Align with Company Values
Research Vertu SEAT and CUPRA's values and culture. During the interview, express how your personal values align with theirs. This will demonstrate that you are not only a fit for the role but also for the company as a whole.
