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For Companies At a Glance
- Tasks: Engage with customers, manage service expectations, and ensure satisfaction throughout their vehicle's service.
- Company: Join Vertu Land Rover Taunton, one of the UK's largest motor retailers, known for its commitment to excellence.
- Benefits: Enjoy a competitive salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values customer relationships and personal development in a fast-paced environment.
- Qualifications: Previous customer service experience is essential; strong communication skills and a customer-focused attitude are key.
- Other info: Career progression opportunities and a supportive workplace culture await you!
The predicted salary is between 28000 - 35000 £ per year.
Overview
Vertu Land Rover Taunton – We’re excited to offer a fantastic opportunity for a Service Advisor to join our well-established team at Vertu Land Rover Taunton. If you’re looking to become part of one of the UK’s largest and most respected Motor Retailers, this could be the perfect role for you.
What We Offer
- Competitive basic salary up to £35,000 and OTE up to £39,800 (depending on skills and experience)
- Excellent company benefits and rewards
About the Role
As a Service Advisor, you’ll play a vital role in delivering exceptional customer experiences. This isn’t just about providing a service – it’s about building strong, trusted relationships. Acting as the link between our customers and the workshop, you’ll ensure every interaction reflects our commitment to outstanding customer satisfaction.
Responsibilities
- Setting clear expectations and keeping customers informed throughout their vehicle’s service or repair
- Identifying opportunities to upsell additional products and services
- Following up to ensure complete customer satisfaction
What We’re Looking For
- Previous customer-facing service experience – essential
- Ideally, prior experience as a Service Advisor
- Strong communication skills and a genuine customer focus
- Ability to thrive in a fast-paced environment while meeting targets and deadlines
Why Join Us?
We’re proud to invest more in colleague development than any other Motor Retailer. If you join us, you’ll benefit from ongoing training, clear career progression, and a fantastic benefits package, including:
- 25 days holiday (increasing with service) plus bank holidays
- Access to our online rewards platform with cashback and discounts
- Preferential service rates
- Colleague purchase scheme
- Share incentive scheme
- Pension plan
- Enhanced maternity and paternity benefits
Ready to Apply?
Submit your application today to be considered for this exciting opportunity. Please note: successful candidates will undergo employment checks, including verification of recent employment, address, credit history, and a criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Land Rover brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your previous customer service roles that demonstrate your ability to build relationships and handle customer queries effectively. This will showcase your relevant experience and skills.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Vertu Land Rover Taunton if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work under pressure, and any experience with upselling or customer satisfaction initiatives.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers in the past and how you can contribute to their outstanding customer service.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Prepare examples from your past experiences where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Advisor at Vertu Land Rover Taunton. Be ready to discuss how you would handle specific scenarios, such as upselling additional products or following up with customers post-service.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working in a fast-paced environment. Think of instances where you've met tight deadlines or handled multiple tasks simultaneously, and be prepared to share these stories during your interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
