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For Companies At a Glance
- Tasks: Engage with customers, manage service expectations, and ensure satisfaction throughout their vehicle's service.
- Company: Join Vertu Nissan Bradford, one of the UK's largest motor retailers, known for its commitment to customer service.
- Benefits: Enjoy a competitive salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values relationships and offers career progression in a fast-paced environment.
- Qualifications: Previous customer service experience is essential; strong communication skills and a customer-focused attitude are key.
- Other info: Opportunities for personal development and a supportive workplace culture await you!
The predicted salary is between 30000 - 43200 £ per year.
Vertu Land Rover Bradford
Here at Vertu Land Rover Bradford, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a basic Salary between£35,000 & £39,800 depending on experience plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast‑paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially customer service practices within it. Understanding the specific challenges and expectations customers have when dealing with car services will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle customer inquiries and complaints effectively, showcasing your ability to build relationships.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into their day-to-day responsibilities and challenges. This knowledge can provide you with valuable talking points during your interview.
✨Tip Number 4
Demonstrate your customer service experience through real-life examples. Be ready to discuss specific situations where you successfully managed customer expectations or resolved issues, as this will highlight your suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work in a fast-paced environment, and any experience with upselling or customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully built relationships with customers in the past and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vertu Nissan Bradford. Be ready to discuss how you would handle tasks like upselling products and maintaining customer contact throughout the service process.
✨Prepare for Fast-Paced Scenarios
Since the role requires working in a fast-paced environment, think of instances where you've thrived under pressure. Share these experiences to show that you can meet targets and deadlines effectively.
✨Express Enthusiasm for Development Opportunities
Vertu Nissan values personal development, so express your eagerness to learn and grow within the company. Mention any relevant training or skills you wish to develop further, aligning with their commitment to colleague progression.
