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For Companies At a Glance
- Tasks: Engage with customers, manage service expectations, and ensure satisfaction throughout their vehicle's service.
- Company: Join Vertu Toyota Rotherham, one of the UK's largest motor retailers, known for its commitment to customer service.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values relationships and personal development in a fast-paced environment.
- Qualifications: Previous customer service experience is essential; strong communication skills and a customer-focused attitude are key.
- Other info: Career progression opportunities and a supportive workplace culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Here at Vertu Toyota Rotherham, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000 basic salary plus company benefits. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially customer service practices within it. Understanding the specific challenges and expectations customers have when dealing with car services will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle customer inquiries and complaints effectively, showcasing your ability to build relationships.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into their experiences. They can provide valuable tips on what the dealership values most in candidates and how to excel in the role.
✨Tip Number 4
Demonstrate your customer service experience through examples in conversations. Be ready to discuss specific situations where you successfully managed customer relationships or resolved issues, as this will highlight your suitability for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since previous customer-facing service experience is essential, make sure to emphasise any relevant roles you've had. Use specific examples to demonstrate your ability to build relationships and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Vertu Toyota Rotherham specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build warm, trusted relationships with customers is crucial. Be prepared to share specific examples from your previous roles where you successfully managed customer expectations and resolved issues.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. During the interview, practice clear and concise responses. You might also want to ask questions that show your interest in understanding customer needs and how to address them.
✨Familiarise Yourself with the Company
Research Vertu Toyota Rotherham and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to meet targets or deadlines while maintaining high customer satisfaction, and be ready to discuss these experiences.
