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- Tasks: Act as a relationship manager, ensuring outstanding customer satisfaction and communication.
- Company: Join Vertu Nissan Glasgow South, one of the UK's largest motor retailers.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team focused on building trusted customer relationships in a fast-paced environment.
- Qualifications: Previous customer service experience is essential; strong communication skills are a must.
- Other info: Career progression and personal development are highly valued here.
The predicted salary is between 24000 - 36000 £ per year.
Here at Vertu Nissan Glasgow South, we have a fantastic opportunity for a Service Advisor to come and join our well-established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer-facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, particularly the services offered by Vertu Nissan. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've built relationships and resolved issues, as this is crucial for the Service Advisor role.
✨Tip Number 3
Prepare to demonstrate your communication skills. Practice articulating how you would manage customer expectations and follow up on their satisfaction after service, as this is a key part of the job.
✨Tip Number 4
Show enthusiasm for ongoing training and personal development. Discuss how you value growth opportunities and how you plan to contribute to the team’s success at Vertu Nissan.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Highlight your customer service experience and how it aligns with building relationships, as this is crucial for the role.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that match the job description. Emphasise your previous customer-facing roles and any specific achievements in customer satisfaction or relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention why you want to work at Vertu Nissan Glasgow South and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vertu Nissan Glasgow South. Be ready to discuss how you would handle tasks like upselling products and maintaining customer satisfaction throughout the service process.
✨Prepare for Fast-Paced Scenarios
Since the role requires working in a fast-paced environment, think of instances where you've thrived under pressure. Share these experiences to show that you can meet targets and deadlines effectively.
✨Express Enthusiasm for Personal Development
Vertu Nissan values personal development, so express your eagerness to learn and grow within the company. Mention any relevant training or courses you've undertaken and how they have prepared you for this role.
