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- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Vertu Ford Gloucester, one of the UK's largest motor retailers with a strong reputation.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Build meaningful relationships while working in a fast-paced, supportive environment focused on customer satisfaction.
- Qualifications: Previous customer service experience is essential; communication skills and a customer-first attitude are key.
- Other info: Career progression and personal development are highly valued here.
The predicted salary is between 24000 - 36000 £ per year.
Vertu Ford Gloucester
Here at Vertu Ford Gloucester, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,900basic salaryplus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by Vertu Ford Gloucester. Understanding their products and services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in your discussions. Be ready to share specific examples of how you've built relationships with customers, resolved issues, and maintained satisfaction, as these are key skills for a Service Advisor.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Think of instances where you've successfully met targets or deadlines while maintaining high levels of customer service, as this will show your ability to thrive in the role.
✨Tip Number 4
Research the company culture at Vertu Ford Gloucester. Understanding their values and commitment to employee development can help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since previous customer-facing service experience is essential, make sure to emphasise any relevant roles you've had. Use specific examples to demonstrate your ability to build relationships and maintain customer satisfaction.
Showcase Communication Skills: Effective communication is crucial for this role. In your application, provide examples of how you've successfully communicated with customers or colleagues in past positions, especially in fast-paced environments.
Express Enthusiasm for Development: Vertu Ford Gloucester values personal development. Mention your eagerness to learn and grow within the company, and how you look forward to taking advantage of the training opportunities they offer.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Advisor at Vertu Ford Gloucester. Be ready to discuss how you would handle specific scenarios, such as upselling additional products or following up with customers after service.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working in a fast-paced environment. Think of instances where you met tight deadlines or handled multiple tasks simultaneously, and be prepared to share these experiences during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
