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- Tasks: Be the key link between customers and our workshop team, ensuring satisfaction.
- Company: Join Vertu Motors, one of the UK's largest motor retailers, committed to customer trust.
- Benefits: Enjoy a £30,000 salary, no weekends, 25 days holiday, and great perks.
- Why this job: Build a rewarding career in a supportive environment with ongoing training.
- Qualifications: Experience in a customer-facing role within the motor industry is essential.
- Other info: We invest more in colleague development than any other motor retailer in the UK.
The predicted salary is between 24000 - 36000 £ per year.
At Vertu Nissan Northampton, we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team. If you're passionate about delivering outstanding customer service and have experience in a similar role or within the motor industry, we'd love to hear from you.
As one of the largest motor retailers in the UK, Vertu Motors is committed to building trusted relationships with our customers and providing a workplace where every colleague can thrive.
What you’ll be doing:
- You’ll be the vital link between our customers and the workshop team.
- You’ll manage customer expectations, keep them updated throughout the service or repair process, and ensure they leave fully satisfied with the work carried out.
- You’ll also identify and offer additional services where appropriate, always aiming to deliver an excellent customer experience.
What we’re looking for:
- Experience as a Service Advisor or in a customer-facing role within the motor industry is essential.
- Strong interpersonal and communication skills.
- Confidence working in a fast-paced environment while meeting targets and deadlines.
- A passion for building positive, long-term customer relationships.
Why join us?
- No weekend working – enjoy a better work-life balance.
- 25 days holiday, increasing with length of service – plus bank holidays.
- Access to our online rewards platform – with discounts and cashback from top retailers.
- Preferential rates on vehicle servicing.
- Colleague car purchase scheme.
- Company pension & share incentive scheme.
- Enhanced maternity & paternity leave.
- Ongoing training and development to support your career progression.
We are proud to invest more in colleague development than any other motor retailer in the UK. With us, you’re not just taking a job – you’re building a career.
Apply today to join our team and take the next step in your automotive career.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you during the interview but also demonstrate your passion for the field.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle customer interactions, which is crucial for a Service Advisor role.
✨Tip Number 3
Network with current or former employees of Vertu Motors. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to manage customer relationships and resolve issues effectively. This will help you stand out as a candidate who can deliver excellent service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in customer-facing roles within the motor industry. Use specific examples that demonstrate your strong interpersonal and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention how your previous experiences align with the responsibilities of the role and express your enthusiasm for joining Vertu Nissan Northampton.
Highlight Relevant Skills: In your application, emphasise your ability to work in a fast-paced environment and meet targets. Provide examples of how you've successfully managed customer expectations and built positive relationships in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully managed customer expectations in the past, especially in challenging situations.
✨Demonstrate Industry Knowledge
Familiarise yourself with the motor industry and Vertu Nissan's services. Being able to discuss recent trends or common customer queries will show your passion and commitment to the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult customers or tight deadlines, and be ready to explain how you navigated those situations.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured for a Service Advisor at Vertu Nissan.
