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For Companies At a Glance
- Tasks: Build trusted relationships with customers and manage their service experience.
- Company: Join Vertu Nissan Tamworth, one of the UK's largest motor retailers.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, and exclusive discounts.
- Why this job: Make a real impact by ensuring outstanding customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Fast-paced environment with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Vertu Nissan Tamworth
Here at Vertu Nissan Tamworth, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000basic salaryplus company benefits.
Responsibilities
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
Requirements
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
Benefits
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
How to apply
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Vertu Nissan Tamworth and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build relationships with customers. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Vertu Nissan Tamworth.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience you have, as this is key for us at Vertu Nissan Tamworth.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you’re passionate about customer service and how you can build warm relationships with our customers. This is your chance to stand out!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about your past experiences and be ready to share specific examples of how you've built relationships with customers and resolved issues. This will show that you understand the importance of customer satisfaction in the Service Advisor role.
✨Familiarise Yourself with the Company
Do a bit of homework on Vertu Nissan Tamworth. Understand their values, what they offer, and their approach to customer service. This knowledge will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you prioritise tasks in a fast-paced environment. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. Smile, maintain eye contact, and express your excitement about the opportunity. A positive attitude can make a big difference and leave a lasting impression on the interviewers.
