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- Tasks: Build trusted relationships with customers and manage their service experience.
- Company: Join Vertu SKODA Nottingham, part of one of the UK's largest motor retailers.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, and exclusive discounts.
- Why this job: Be a key player in customer satisfaction and enjoy ongoing training opportunities.
- Qualifications: Previous customer service experience is essential; communication skills are a must.
- Other info: Dynamic environment with excellent career progression and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Vertu SKODA Nottingham – MONDAY TO FRIDAY
Here at Vertu SKODA Nottingham, we have a fantastic opportunity for a Service Advisor to join our well‑established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000 basic salary plus company benefits.
The Service Advisor role is one of the most exciting and important positions in our dealership. Like us, you understand that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the key link between the customer and the workshop, ensuring our customer satisfaction levels remain outstanding.
You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling additional products, and following up to ensure they are happy with the work carried out.
To be considered for this role, you must be an experienced Service Advisor and ideally hold VAG accreditation. Customer focus, relationship building and strong communication skills are essential, as is the ability to work in a fast‑paced environment while meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
Benefits
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on‑going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vertu SKODA Nottingham. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the Service Advisor role is all about building relationships, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer-facing experience in your application. We want to see how you've built relationships and provided excellent service in the past, as this is key for the Service Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for in a Service Advisor. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to communicate your points effectively without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you can build relationships with customers and keep them informed throughout their experience. Be ready to share examples of how you've successfully managed customer expectations in the past.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will show that you can effectively manage customer interactions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a dissatisfied customer or a busy day at the dealership. Prepare some scenarios from your previous experience where you successfully resolved issues or upsold products. This will highlight your problem-solving skills and customer focus.
✨Research Vertu SKODA Nottingham
Familiarise yourself with Vertu SKODA Nottingham and its values. Understand what sets them apart in the motor retail industry. Being able to discuss their commitment to customer satisfaction and employee development will show your genuine interest in the role and the company.
