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- Tasks: Engage with customers, manage service expectations, and ensure satisfaction throughout their vehicle's service.
- Company: Join Vertu Land Rover Guiseley, one of the UK's largest motor retailers, known for its strong reputation.
- Benefits: Enjoy 25 days holiday, discounts, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer relationships and personal development in a fast-paced setting.
- Qualifications: Customer service experience is essential; strong communication skills and a passion for helping others are key.
- Other info: Ongoing training and career progression opportunities await you in this exciting role.
The predicted salary is between 35000 - 39800 £ per year.
Vertu Land Rover Guiseley
Here at Vertu Land Rover Guiseley, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a basic Salary between£35,000 & £39,800depending on expereinceplus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Land Rover brand and its values. Understanding their customer service philosophy will help you connect better with potential employers and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to customer service challenges. Being able to articulate how you would handle difficult situations will showcase your problem-solving skills.
✨Tip Number 4
Research the dealership's recent achievements and community involvement. Mentioning these during your conversation can demonstrate your enthusiasm for joining their team and your alignment with their values.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you built relationships with clients, as this is crucial for the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer expectations in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, relationship maintenance, and upselling. These are key attributes for a Service Advisor and should be clearly demonstrated in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your previous roles where you successfully resolved customer issues or built strong relationships. This will demonstrate your customer focus and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Service Advisor at Vertu Land Rover Guiseley. Be ready to discuss how you would manage customer expectations and maintain communication throughout the service process, as this is key to ensuring customer satisfaction.
✨Prepare for Upselling Scenarios
Upselling is an important part of the role. Think about how you can identify opportunities to suggest additional products or services that would benefit the customer. Practice articulating these suggestions in a way that feels natural and helpful.
✨Demonstrate Your Ability to Work Under Pressure
The role requires working in a fast-paced environment. Be prepared to share examples of how you've successfully managed multiple tasks or met tight deadlines in previous jobs. This will show that you can thrive in a busy dealership setting.
