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For Companies At a Glance
- Tasks: Act as the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu Toyota Sheffield, one of the largest motor retailers in the UK.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, and exclusive discounts.
- Why this job: Be part of a team that values personal development and customer relationships.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Ongoing training and a clear career path await successful candidates.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Vertu Nissan Sheffield
Here at Vertu Nissan Sheffield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000 basic salary plus company benefits.
Responsibilities
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
Requirements
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
Benefits
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Additional information
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially customer service practices. Understanding the specific needs and expectations of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle customer interactions, set expectations, and follow up on services effectively.
✨Tip Number 3
Network with current or former Service Advisors to gain insights into their experiences. They can provide valuable tips on what the role entails and how to excel in it, which can be beneficial during your interview.
✨Tip Number 4
Demonstrate your customer service experience through examples in your conversations. Be ready to discuss specific situations where you successfully built relationships and resolved issues, as this is crucial for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since previous customer-facing service experience is essential, make sure to emphasise any relevant roles you've had. Use specific examples to demonstrate your ability to build relationships and ensure customer satisfaction.
Showcase Communication Skills: Effective communication is crucial for this role. In your application, provide examples of how you've successfully communicated with customers or team members in past positions, especially in fast-paced environments.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and expectations of Vertu Toyota Sheffield. Mention your enthusiasm for the automotive industry and your commitment to providing outstanding customer service.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is crucial. Prepare examples from your previous roles where you successfully managed customer expectations and resolved issues. This will demonstrate your customer focus and relationship-building skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Service Advisor, such as upselling products and ensuring customer satisfaction. Be ready to discuss how you would handle these tasks and provide specific strategies you might use.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think about past experiences where you had to meet targets or deadlines and how you managed those situations effectively.
✨Research Vertu Toyota Sheffield
Take some time to learn about Vertu Toyota Sheffield and its values. Understanding their commitment to personal development and customer service will allow you to align your answers with their company culture during the interview.
