Parts Advisor

Parts Advisor – Vertu, Gateshead

Here at Vertu, we are looking to expand our Parts team within our Contact Centre!

Role

This role offers a basic salary of £28,840 working 42.83 hours per week between 8am – 17.30pm, this will be on a rota basis comprising of the below:

• Week 1: Monday to Friday 8.30am to 17.30pm
• Week 2: Monday to Thursday 8.00am to 17.00pm, Friday 8.00am to 15.00pm
• 1 in 3 Saturdays 8.30am to 12.30pm

Working as part of a team, as a Parts Advisor, you will be taking inbound calls from our Retail Customers who are looking to speak to a Parts expert. You will be dealing with any parts and accessory enquiries the customers might have, confirm prices, availability of stock and alternatives. You will order parts for our customers and liaise directly with the Group\’s Dealership network to ensure onward sale and supply. You will also deal with enquiries via our online portals.

Key Duties

• Accurately identify parts to meet the customer sales requirements
• Record and feedback lost sales opportunities to the Team Leader
• Utilise all product promotions effectively to achieve targets set
• Identify and maximise all upsell opportunities thereby growing overall sales figures
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from catalogues, parts updates, special offers, etc.

The successful candidate will have previous experience of working as a Parts Advisor in the Motor Trade; this is essential to be considered for this role. You should have knowledge of vehicle layout, parts catalogues and computer stock lists. Experience with the CDK (Kerridge) DMS would be an advantage.

Benefits

• 25 days holiday rising to 29 with length of service – plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.