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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their needs are met and upselling products.
- Company: Join a leading automotive retailer in Nottingham with a focus on customer care.
- Benefits: Enjoy a competitive salary, comprehensive training, holiday entitlement, and a pension scheme.
- Why this job: Build strong relationships and enhance customer satisfaction in a dynamic environment.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Great opportunity for career growth and development in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
A leading automotive retailer in Nottingham is looking for an experienced Service Advisor to join their team. The role involves acting as the main link between customers and the workshop, focusing on building strong relationships to enhance customer satisfaction.
Responsibilities include:
- Setting expectations
- Communicating throughout the service process
- Upselling products
The position offers a competitive salary of £30,000, comprehensive training, and various benefits including holiday entitlement and a pension scheme.
Service Advisor - Automotive Customer Care & Upsell in Nottingham employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Automotive Customer Care & Upsell in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at the retailer. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and upselling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've built relationships with customers in the past. This will demonstrate that you’re the perfect fit for the Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor - Automotive Customer Care & Upsell in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how you've built strong relationships with customers and any upselling successes you've had in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've enhanced customer satisfaction in previous positions.
Show Your Passion for Automotive Care: Let us know why you love working in the automotive industry! Whether it's your enthusiasm for cars or your commitment to customer service, we want to see your passion come through in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Make sure you brush up on your automotive knowledge. Understand the services offered by the retailer and be ready to discuss how you can enhance customer satisfaction through effective communication and upselling.
✨Showcase Your People Skills
As a Service Advisor, building relationships is key. Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to set expectations and keep customers informed throughout the service process.
✨Prepare for Common Questions
Anticipate questions related to customer care and upselling. Think about scenarios where you had to upsell a product or service and how you approached it. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
