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For Companies At a Glance
- Tasks: Enhance customer relationships and ensure outstanding service satisfaction in a fast-paced environment.
- Company: Major automotive retailer in Northampton with a focus on customer care.
- Benefits: Up to £35,000 salary, 25 days holiday, training, and preferential service rates.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous experience in a similar role and strong communication skills.
The predicted salary is between 28000 - 42000 £ per year.
A major automotive retailer in Northampton is seeking a Service Advisor to enhance customer relationships and ensure outstanding service satisfaction.
The role offers a basic salary of up to £35,000, depending on experience, along with extensive company benefits including:
- Training
- 25 days of holiday
- Preferential service rates
Applicants must have previous experience in a similar role and possess strong communication and customer service skills to thrive in a fast-paced environment.
Automotive Service Advisor - Customer Care & Upsell in Northampton employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor - Customer Care & Upsell in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experience where you went above and beyond for a customer. This will show that you’re not just about selling services, but genuinely care about customer satisfaction.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you feel more confident and articulate when discussing your experience and how it relates to the role of a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to highlight your passion for customer care and upselling in your application.
We think you need these skills to ace Automotive Service Advisor - Customer Care & Upsell in Northampton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in a similar role. We want to see how your background aligns with the responsibilities of a Service Advisor, so don’t hold back on those relevant skills!
Communicate Clearly: Strong communication is key in this role. When writing your application, use clear and concise language to demonstrate your ability to connect with customers. We love a good story, so feel free to share examples of how you've excelled in customer service!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific aspects of the role that excite you and how you can contribute to enhancing customer relationships. We appreciate when applicants show they’ve done their homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and customer service skills. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a people person, but also someone who understands the technical side of things.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend or family member to simulate the interview environment. This will help you convey your ideas effectively during the actual interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or upsold services. Having these stories ready will demonstrate your problem-solving abilities and customer care expertise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
