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- Tasks: Build trusted relationships with customers and manage their service experience.
- Company: Join Vertu Harlow, one of the UK's largest Motor Retailers.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, and exclusive discounts.
- Why this job: No weekends! Work Monday to Friday and develop your career.
- Qualifications: Customer service experience is essential; communication skills are key.
- Other info: Ongoing training and career progression opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Vertu Harlow Multi-Franchise Service Centre and become a valued Service Advisor! If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company benefits working Monday - Friday only!
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer-facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleagues' personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor NO WEEKENDS in Harlow employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor NO WEEKENDS in Harlow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vertu Harlow Multi-Franchise Service Centre. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about building relationships, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor NO WEEKENDS in Harlow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer-facing experience in your application. We want to see how you've built relationships and provided excellent service in the past, as this is key for the Service Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to communicate your points effectively without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you can build warm, trusted relationships with customers, as this is key for the Service Advisor role. Be ready to share examples from your past experiences where you’ve excelled in customer interactions.
✨Familiarise Yourself with the Company
Do a bit of homework on Vertu Harlow Multi-Franchise Service Centre. Understand their values and what sets them apart in the motor retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy customer or upselling a service. Think through these scenarios in advance and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. A positive attitude can make a huge difference. Remember, they’re looking for someone who can thrive in a fast-paced environment, so convey your excitement about the role and the opportunity to grow within the company.
