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For Companies At a Glance
- Tasks: Build trusted relationships with customers and manage their service expectations.
- Company: Leading motor retailer in Guiseley with a focus on customer satisfaction.
- Benefits: Competitive salary, generous holiday allowance, and development opportunities.
- Why this job: Join a dynamic team and enhance customer experiences while upselling products.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Fast-paced environment with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading motor retailer in Guiseley is offering an exciting opportunity for a Service Advisor. This role involves building trusted relationships with customers and ensuring high levels of satisfaction. You will manage customer expectations throughout the service process and may upsell additional products.
Essential skills include:
- Customer-focused service experience
- Communication
- The ability to thrive in a fast-paced environment
The company offers a competitive salary, development opportunities, and various benefits, including a generous holiday allowance.
Automotive Service Advisor: Customer Relations & Upsell in Guiseley employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor: Customer Relations & Upsell in Guiseley
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your customer service skills and how you can build relationships. We want to hear about your experiences and how you can upsell products effectively.
✨Tip Number 3
Research the company! Knowing their values and what they offer can help you tailor your conversation. Show them you’re genuinely interested in being part of their team and making customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Automotive Service Advisor: Customer Relations & Upsell in Guiseley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-focused roles. We want to see how you've built relationships and ensured satisfaction in previous jobs, as this is key for the Service Advisor position.
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language to convey your thoughts, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Your Upselling Ability: If you have experience with upselling products or services, share specific examples in your application. We love to see how you can add value to our customers and enhance their experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and products. Familiarise yourself with common customer queries and upselling techniques. This will show that you're not just interested in the role but also have a genuine passion for the industry.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a Service Advisor role where understanding customer needs is key.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. Highlight how you ensured customer satisfaction and any upselling successes. This will help the interviewer see how you can bring value to their team.
✨Stay Calm Under Pressure
Since the role involves working in a fast-paced environment, be ready to discuss how you handle stress and tight deadlines. Share specific strategies you use to stay organised and maintain high service levels, which will reassure them of your ability to thrive in their setting.
