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- Tasks: Enhance customer satisfaction and manage relationships in a fast-paced car service environment.
- Company: Leading motor retailer in Gloucester with a focus on customer care.
- Benefits: Holiday entitlements, rewards platform, and ongoing training opportunities.
- Why this job: Build trust with customers while upselling services in a dynamic setting.
- Qualifications: Prior customer service experience and strong communication skills.
- Other info: Join a supportive team dedicated to excellence in service.
The predicted salary is between 30000 - 42000 £ per year.
A leading motor retailer in Gloucester is seeking a Service Advisor to enhance customer satisfaction through effective relationship management. The role involves communicating with customers about service expectations, providing support throughout the vehicle repair, and maintaining excellent service quality.
Candidates should have prior customer service experience and strong communication skills.
The company offers extensive benefits, including holiday entitlements, a rewards platform, and ongoing training opportunities.
Service Advisor: Build Trust & Upsell in Fast Car Service in Gloucester employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor: Build Trust & Upsell in Fast Car Service in Gloucester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the motor industry. They might know about openings or can put in a good word for you, which can really help us stand out.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to talk about how you can enhance customer satisfaction and build trust. We want to show them that you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you nail that application process. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Advisor: Build Trust & Upsell in Fast Car Service in Gloucester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've built relationships and enhanced satisfaction in past roles, so share specific examples that showcase your skills!
Communicate Clearly: Since strong communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention how your skills align with our expectations and how you can contribute to enhancing customer satisfaction at our company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of vehicle services and common customer concerns. Being able to discuss service expectations confidently will show that you understand the role and can effectively communicate with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight situations where you built trust or resolved issues, as this will demonstrate your ability to enhance customer satisfaction.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more thoughtfully, which is crucial in a role focused on communication and support.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company’s approach to customer service or their training opportunities. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
