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- Tasks: Assist customers with parts enquiries and manage orders in a dynamic contact centre.
- Company: Join Vertu, a leading motor retailer focused on colleague development.
- Benefits: Enjoy 25 days holiday, discounts, and a supportive work environment.
- Why this job: Be part of a team that values your growth and offers ongoing training.
- Qualifications: Experience as a Parts Advisor in the Motor Trade is essential.
- Other info: Flexible working hours with opportunities for career progression.
The predicted salary is between 28840 - 28840 £ per year.
Here at Vertu, we are looking to expand our Parts team within our Contact Centre! This role offers a basic salary of £28,840 working 42.83 hours per week between 8am – 17.30pm, this will be on a rota basis comprising of the below:
- Week 1: Monday to Friday 8.30am to 17.30pm
- Week 2: Monday to Thursday 8.00am to 17.00pm, Friday 8.00am to 15.00pm
- 1 in 3 Saturdays 8.30am to 12.30pm
Working as part of a team, as a Parts Advisor, you will be taking inbound calls from our Retail Customers who are looking to speak to a Parts expert. You will be dealing with any parts and accessory enquiries the customers might have, confirm prices, availability of stock and alternatives. You will order parts for our customers and liaise directly with the Group's Dealership network to ensure onward sale and supply. You will also deal with enquiries via our online portals.
Key duties of this role will include:
- Accurately identify parts to meet the customer sales requirements
- Record and feedback lost sales opportunities to the Team Leader
- Utilise all product promotions effectively to achieve targets set
- Identify and maximise all upsell opportunities thereby growing overall sales figures
- Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from catalogues, parts updates, special offers, etc.
The successful candidate will have previous experience of working as a Parts Advisor in the Motor Trade; this is essential to be considered for this role. You should have knowledge of vehicle layout, parts catalogues and computer stock lists. Experience with the CDK (Kerridge) DMS would be an advantage.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising to 29 with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity and Paternity
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Parts Advisor in Gateshead employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Gateshead
✨Tip Number 1
Get to know the company inside out! Research Vertu and their values, especially how they treat their customers. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on your experience as a Parts Advisor and how it relates to the job at Vertu. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Vertu. Plus, it shows you're proactive and keen!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Good luck, and we can't wait to see you shine!
We think you need these skills to ace Parts Advisor in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight your previous experience in the motor trade and any specific knowledge of parts catalogues or vehicle layouts. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience makes you the perfect fit. Don’t forget to mention your familiarity with CDK (Kerridge) DMS if you have it!
Show Off Your Customer Service Skills: As a Parts Advisor, you'll be dealing with customers daily. Make sure to highlight any relevant customer service experience in your application. We love candidates who can demonstrate their ability to handle enquiries and upsell effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Good luck!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of vehicle parts and accessories. Familiarise yourself with common queries customers might have, as well as the latest promotions and stock availability. This will help you answer questions confidently and show that you're the expert they need.
✨Practice Your Customer Service Skills
As a Parts Advisor, you'll be dealing with customers directly. Practise how to handle inquiries and complaints effectively. Role-playing with a friend can help you refine your communication skills and ensure you come across as friendly and professional during the interview.
✨Showcase Your Experience
Highlight your previous experience in the motor trade, especially if you've worked as a Parts Advisor before. Be ready to discuss specific examples of how you've successfully identified parts, maximised sales opportunities, and dealt with customer enquiries. This will demonstrate your suitability for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
