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For Companies At a Glance
- Tasks: Act as a relationship manager, ensuring outstanding customer satisfaction and communication.
- Company: Join Vertu SEAT Darlington, one of the UK's largest Motor Retailers.
- Benefits: Enjoy 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team focused on building trusted customer relationships.
- Qualifications: Previous customer service experience is essential; fast-paced environment skills are a plus.
- Other info: Starting salary of £30,000 with potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Fixed-Term Service Advisor at Vertu Motors plc
Overview
We have an exciting opportunity for an experienced Service Advisor to join our well‑established business in Crewe on a 12‑month maternity cover. If you wish to become part of one of the largest motor retailers in the UK, please read what we can offer you.
Location
Vertu Vauxhall Crewe, Crewe, England, United Kingdom
Salary and Benefits
Basic salary up to £30,900, depending on experience, plus company benefits. The role includes: 25 days holiday rising with length of service plus bank holidays, access to an online rewards platform, preferential service rates, colleague purchase scheme, share incentive scheme, pension, enhanced maternity & paternity benefits, and ongoing training opportunities that support career progression.
Responsibilities
- Act as the relationship manager between customers and the workshop, ensuring outstanding customer satisfaction.
- Set customer expectations and maintain communication throughout the service or repair of their vehicle.
- Upsell additional products and follow up with customers to confirm they are pleased with the work carried out.
- Work in a fast‑paced environment while meeting targets and deadlines.
Qualifications
- Previous experience in a similar Service Advisor role.
- Strong customer focus and relationship‑maintenance skills.
- Excellent communication skills.
- Ability to thrive in a fast‑paced environment and meet targets.
Seniority Level
Mid‑Senior level
Employment Type
Temporary (12 month maternity cover)
Job Function
Other
Industries
Motor Vehicle Manufacturing
Additional Information
If your application is successful, we will conduct employment checks including verification of recent employment, address, credit history and criminal record check.
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Fixed-Term Service Advisor employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed-Term Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Vertu SEAT Darlington. Understanding their specific offerings and customer service philosophy will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your previous customer-facing experience in your discussions. Be ready to share specific examples of how you've built relationships and resolved issues, as this is crucial for the Service Advisor role.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment by discussing any relevant experiences where you successfully managed multiple tasks or met tight deadlines. This will show that you can thrive under pressure.
✨Tip Number 4
Prepare questions about the training and development opportunities at Vertu SEAT Darlington. Showing your interest in personal growth and career progression will reflect positively on your application.
We think you need these skills to ace Fixed-Term Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Fixed-Term Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since previous customer-facing service experience is essential, make sure to emphasise any relevant roles you've had. Use specific examples to demonstrate your ability to build relationships and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Vertu SEAT Darlington and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Customer Service Skills
Since the role of a Service Advisor revolves around customer interaction, be prepared to discuss your previous customer-facing experiences. Highlight specific situations where you successfully resolved issues or built strong relationships with customers.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. During the interview, practice clear and concise communication. You might even want to role-play scenarios where you explain technical information to a customer in an easy-to-understand manner.
✨Familiarise Yourself with the Company
Research Vertu SEAT Darlington and understand their values and services. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with an unhappy customer or managing multiple tasks in a fast-paced environment. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to maintain customer satisfaction.
