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- Tasks: Deliver top-notch customer service and keep clients updated on their vehicle's service journey.
- Company: Leading automotive retailer in Exeter with a focus on customer satisfaction.
- Benefits: Competitive salary and extensive development opportunities for colleagues.
- Why this job: Join a team that values customers and enhances their service experience.
- Qualifications: Prior customer service experience and strong communication skills are a must.
- Other info: Great opportunity for personal growth in a dynamic automotive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading automotive retailer in Exeter is seeking a confident and customer-focused Service Advisor. This role is crucial for ensuring every customer feels valued and informed throughout their vehicle's service journey. You will provide excellent customer service and guidance, ensuring customers are well-informed about their vehicle's service progress.
Prior customer service experience and strong communication skills are essential for success in this position. The role offers a competitive salary and extensive colleague development opportunities.
Customer-First Service Advisor: Vehicle Care Champion in Exeter employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-First Service Advisor: Vehicle Care Champion in Exeter
✨Tip Number 1
Get to know the company! Research the automotive retailer and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and confidently. Role-play with a friend or family member to get comfortable discussing vehicle care and addressing customer concerns.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out from the crowd. Plus, it shows you're proactive and keen to join our team as a Vehicle Care Champion!
We think you need these skills to ace Customer-First Service Advisor: Vehicle Care Champion in Exeter
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've made customers feel valued and informed in previous roles, so share specific examples that showcase your skills.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep your language clear and concise. We appreciate a straightforward approach that reflects your ability to convey information effectively.
Tailor Your Application: Don’t just send the same application everywhere! Take the time to tailor your CV and cover letter to this specific role. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Make sure you understand the basics of vehicle care and the services offered by the company. Brush up on common automotive terms and processes so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you ensured they felt valued and informed, as this role is all about putting the customer first.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and genuinely interested in the conversation.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the company’s approach to customer service or their vehicle care processes. This shows that you’re not only interested in the role but also keen to contribute positively to their team.
