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For Companies At a Glance
- Tasks: Manage customer relationships and ensure outstanding satisfaction in a dynamic workshop environment.
- Company: Major motor retailer known for excellent customer service.
- Benefits: Competitive salary, holiday entitlement, and training opportunities.
- Why this job: Join a vibrant team and enhance customer experiences while developing your skills.
- Qualifications: Experience in a similar role with a strong customer focus.
The predicted salary is between 18540 - 21660 £ per year.
A major motor retailer is seeking an experienced Fixed-Term Service Advisor in Crewe for a 12-month maternity cover. The role involves managing customer relationships with outstanding satisfaction, communicating through service processes, and upselling products.
Candidates should have prior experience in a similar role and excellent customer focus.
Salary is up to £30,900 with various benefits including holiday entitlement and training opportunities.
Dynamic Service Advisor — Customer Care & Workshop Liaison employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamic Service Advisor — Customer Care & Workshop Liaison
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers effectively. Role-play with a friend or family member to get comfortable discussing service processes and upselling products.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you tips that could help you stand out during the interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Dynamic Service Advisor — Customer Care & Workshop Liaison
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. We want to see how you've managed customer relationships and any upselling you've done in the past. Customising your CV for this role will help us see why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Customer Focus: In both your CV and cover letter, make sure to highlight specific examples of how you've gone above and beyond for customers. We’re looking for candidates who can demonstrate outstanding satisfaction and effective communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Vertu Motors plc
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service processes and upselling techniques. Familiarise yourself with the specific services offered by the motor retailer, as well as any common customer queries or concerns.
✨Showcase Your Experience
Prepare to discuss your previous roles as a Service Advisor. Highlight specific examples where you managed customer relationships effectively and achieved high satisfaction ratings. This will demonstrate your capability and fit for the role.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also responding thoughtfully. Reflect on what the interviewer says and ask clarifying questions if needed, which shows your engagement and customer focus.
✨Be Ready to Upsell
Since upselling is a key part of the role, prepare some strategies or examples of how you've successfully upsold products in the past. Think about how you can present additional services to customers in a way that feels natural and beneficial to them.
