At a Glance
- Tasks: Handle customer calls, book services, and upsell products in a fast-paced environment.
- Company: Join Vertu, a leading motor retailer focused on employee development.
- Benefits: Competitive salary, performance bonuses, hybrid working, and 25 days holiday.
- Other info: Enjoy ongoing training and career progression in a supportive team.
- Why this job: Make a real impact by delivering excellent customer service and earning bonuses.
- Qualifications: Previous call centre experience and strong communication skills are preferred.
The predicted salary is between 28575 - 34925 £ per year.
Call Centre Advisor
Vertu – Team Valley Gateshead!
At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as.
If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.
- What’s on offer
- Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
- £500 refer a friend bonus
- Hybrid working: Work 2 days per week from home
- No late evenings: Dayshift hours
- Access to our colleague car scheme and additional benefits
About the role
• This is a busy, high-performing bookings centre where you’ll
- Handle inbound calls from customers booking services, MOTs, repairs and recalls
- Maximise every interaction by upselling additional products and services
- Work towards KPIs, with performance directly linked to your bonus
- Deliver a professional, efficient and friendly customer experience on every call
This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.
We’d love to hear from you if you
- Have previous call centre/contact centre experience
- Are confident working towards targets and KPIs
- Have excellent customer service and communication skills
- Are comfortable using systems and handling a high volume of calls
- Motor trade experience is helpful but not essential
Why join Vertu?
We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:
- 25 days holiday + bank holidays (increasing with service)
- Ongoing training and career progression opportunities
- Online rewards platform with cashback and retailer discounts
- Preferential service rates & colleague purchase scheme
- Share incentive scheme & pension
- Enhanced maternity & paternity benefits
- #LI-JL1
- #J-18808-Ljbffr
Call Centre Advisor employer: Vertu Motors plc
At Vans Direct - Newport, we pride ourselves on being an exceptional employer that prioritises the growth and development of our team members. With a competitive salary package, ongoing training opportunities, and a supportive work culture focused on integrity and customer satisfaction, we empower our Sales Manager to lead a dynamic sales team while enjoying a range of benefits including generous holiday allowances and a share incentive scheme. Join us in a vibrant location where your contributions are valued and rewarded, making a meaningful impact in the vehicle leasing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Vertu Motors plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Vertu Motors plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Vertu Motors plc:Your cover letter is your chance to shine! Tell us why you want to work at Vertu Motors plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Vertu Motors plc!
How to prepare for a job interview at Vertu Motors plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
