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- Tasks: Support the Aftersales Manager in daily operations and oversee team performance.
- Company: Join Vertu Mercedes Benz of Aylesbury, a leading motor retailer focused on colleague development.
- Benefits: Enjoy 25 days holiday, discounts, pension, and enhanced maternity/paternity leave.
- Why this job: Great opportunity for career progression with ongoing training and a supportive team culture.
- Qualifications: Previous managerial experience and exceptional communication skills required.
- Other info: Full UK driving license needed; employment checks will be conducted.
The predicted salary is between 36000 - 60000 £ per year.
3 days ago Be among the first 25 applicants
Vertu Mercedes Benz of Aylesbury
Due to an internal promotion, Vertu Mercedes Benz of Aylesbury, have a great opportunity for an Assistant Service Manager to join the team with a £40,000 basic salary and OTE of £50,000.
Vertu Mercedes Benz of Aylesbury
Due to an internal promotion, Vertu Mercedes Benz of Aylesbury, have a great opportunity for an Assistant Service Manager to join the team with a £40,000 basic salary and OTE of £50,000.
You’ll support the Aftersales Manager in the daily running of the department, specifically front-of-house operations. You’ll oversee work planning, resource management, and team performance — including coaching, developing, and motivating colleagues to achieve their best.
You’ll also take ownership of customer concerns, ensuring they\’re resolved efficiently and recorded accurately in both Mercedes-Benz and Vertu systems. The role also involves driving additional sales via VHC processes and managing the Mercedes-Benz Breakdown Service.
Our ideal candidate will have previous managerial experience, either within a similar role, or you may have already worked within the Service Manager position. This is an excellent opportunity to show us that you have an enviable and proven track record of performance. You will have exceptional communication skills and have a full, valid UK driving license.
Benefits
We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this role!
If your application is successful we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing
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Assistant Service Manager employer: Vertu Motors plc
Contact Detail:
Vertu Motors plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their customer service philosophy and aftersales processes will help you demonstrate your alignment with their expectations during any discussions.
✨Tip Number 2
Highlight your managerial experience by preparing specific examples of how you've successfully led teams in the past. Be ready to discuss your approach to coaching and motivating colleagues, as this is a key aspect of the Assistant Service Manager role.
✨Tip Number 3
Network with current or former employees of Vertu Mercedes Benz. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss how you handle customer concerns and ensure efficient resolutions. Being able to articulate your problem-solving skills and customer service approach will set you apart from other candidates.
We think you need these skills to ace Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant managerial experience, particularly in service management or similar roles. Use specific examples that demonstrate your ability to oversee operations and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and your passion for the automotive industry. Mention how your previous experiences align with the responsibilities of the Assistant Service Manager role.
Highlight Customer Service Skills: Since the role involves resolving customer concerns, emphasise your experience in customer service. Provide examples of how you've successfully handled customer issues in the past and improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Vertu Motors plc
✨Showcase Your Management Experience
Make sure to highlight your previous managerial experience during the interview. Discuss specific examples where you successfully led a team, resolved conflicts, or improved performance. This will demonstrate that you have the skills needed to support the Aftersales Manager effectively.
✨Emphasise Communication Skills
Since exceptional communication is key for this role, prepare to discuss how you've effectively communicated with both customers and team members in the past. Share instances where your communication skills helped resolve customer concerns or motivated your team.
✨Understand the Company Culture
Research Vertu Mercedes Benz and understand their values and culture. Be ready to explain how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer concerns you might face in the role and how you would handle them. Practising these scenarios can help you respond confidently during the interview.
