Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu Land Rover, one of the UK's largest Motor Retailers with a strong reputation.
- Benefits: Enjoy a competitive salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Build meaningful relationships while working in a fast-paced, supportive environment.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Career progression and personal development are prioritized here.
The predicted salary is between 28000 - 42000 £ per year.
Vertu Land Rover Truro Here at Land Rover Truro, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a basic salary up to £35,000 plus an OTE up to £39,800 company benefits. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out. For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential. We are proud to be the Motor Retailer who invests more in our colleague’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service – plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check. #LI-RH1 JBRP1_UKTJ
Vertu Land Rover | Service Advisor employer: Vertu Land Rover
Contact Detail:
Vertu Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vertu Land Rover | Service Advisor
✨Tip Number 1
Familiarize yourself with Land Rover's brand values and customer service philosophy. This will help you align your approach with their expectations and demonstrate your commitment to building trusted relationships.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you successfully managed customer relationships and resolved issues. This will showcase your experience and ability to thrive in a fast-paced environment.
✨Tip Number 3
Research common service advisor responsibilities and challenges within the automotive industry. Being knowledgeable about the role will allow you to engage in meaningful conversations during the interview process.
✨Tip Number 4
Highlight your communication skills and ability to upsell products. Think of ways you can demonstrate these skills during your interactions with us, as they are crucial for success in this position.
We think you need these skills to ace Vertu Land Rover | Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that demonstrate your ability to build relationships and meet targets in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've successfully managed customer relationships in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertu Land Rover
✨Show Your Customer Service Skills
Since the role of a Service Advisor is heavily focused on customer interaction, be prepared to share specific examples from your previous experience where you successfully managed customer relationships and resolved issues. Highlight how you built trust and maintained communication.
✨Understand the Brand
Familiarize yourself with Land Rover's values and the specific services they offer. Demonstrating knowledge about the brand will show your genuine interest in the position and help you connect better with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to meet tight deadlines or manage multiple customer requests simultaneously, and be ready to discuss how you handled them.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the Service Advisor role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
