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- Tasks: Lead a team to deliver top-notch customer service in the automotive sector.
- Company: Join Land Rover Taunton, a leader in premium automotive services with a rich heritage.
- Benefits: Enjoy a competitive salary, 25 days holiday, discounts, and ongoing training opportunities.
- Why this job: Be part of a luxury brand that values your growth and offers a supportive management team.
- Qualifications: Proven experience in a similar role with strong leadership and communication skills required.
- Other info: This is a fantastic opportunity for career progression in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Vertu Land Rover Taunton
Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a proven track record of managing high-performing teams? Land Rover Taunton is seeking a dedicated and dynamic Service Manager to join our esteemed team.
Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a £45,000 Basic salary with an OTE of £65,000 and an excellent range of Company Benefits!
Land Rover Taunton, a leader in premium automotive services, is committed to providing unparalleled experiences for our customers. We take pride in our rich heritage, innovative technology, and exceptional service standards. Join us and become a part of a brand that stands for luxury, performance, with a management team who will support you to achieve your goals as well as ours.
We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.
The main duties of this role are:
- To manage a team of technicians, service advisors and support staff
- To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
- To ensure accurate collection and recording of customer data in line with Group standards.
- To ensure that the manufacturers standards are adhered to at all times.
- To make sure there is a safe working environment which is maintained.
- To monitor colleague performance.
The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role, ideally with a premium brand. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.
You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
If this is the right opportunity for you to take the next step in your career, then apply to join us today!
#LI-RH1
Locations
Service Manager in Taunton, Somerset employer: Vertu Land Rover
Contact Detail:
Vertu Land Rover Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Taunton, Somerset
✨Tip Number 1
Familiarise yourself with Land Rover's brand values and customer service standards. Understanding what makes their service exceptional will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Vertu Land Rover Taunton. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in the past. Highlighting your leadership skills and ability to drive performance will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in the automotive industry, especially regarding customer service and technology. Being knowledgeable about these topics will demonstrate your passion for the role and the industry.
We think you need these skills to ace Service Manager in Taunton, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in service management. Emphasise your leadership skills and any achievements that demonstrate your ability to improve customer satisfaction and team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional customer service and your track record in managing high-performing teams. Use specific examples to illustrate how you have driven results in previous roles, aligning your experiences with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your strong communication and organisational skills. Mention any experience you have with implementing processes that enhance customer satisfaction and operational efficiency, as these are key aspects of the Service Manager role.
Showcase Your Values: Demonstrate that you share the company's values by incorporating them into your application. Discuss how your personal values align with Land Rover Taunton's commitment to luxury, performance, and exceptional service standards.
How to prepare for a job interview at Vertu Land Rover
✨Showcase Your Leadership Skills
As a Service Manager, your ability to lead and motivate a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on specific outcomes and improvements you achieved.
✨Demonstrate Customer-Centric Mindset
Land Rover Taunton values exceptional customer service. Be ready to discuss how you've enhanced customer satisfaction in previous roles, including any processes you implemented that led to positive feedback or increased loyalty.
✨Know the Brand Inside Out
Familiarise yourself with Land Rover's heritage, values, and current offerings. Showing genuine enthusiasm for the brand and understanding its market position will impress the interviewers and demonstrate your commitment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to handle difficult situations, such as managing underperforming staff or resolving customer complaints, and outline your approach.
