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- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join one of the largest Motor Retailers in the UK with a strong reputation.
- Benefits: Earn up to £35,000 plus OTE, with great company perks.
- Why this job: Build meaningful relationships while working in a dynamic, customer-focused environment.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 28000 - 42000 £ per year.
Vertu Land Rover Truro Here at Land Rover Truro, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a basic salary up to £35,000 plus an OTE up to £39,800 company benefits. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out. For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential. We are proud to be the Motor Retailer …
Service Advisor employer: Vertu Land Rover Careers
Contact Detail:
Vertu Land Rover Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Land Rover's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your communication style and demonstrate your commitment to building trusted relationships with customers.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you successfully managed customer expectations and resolved issues. This will showcase your ability to maintain strong relationships and handle challenges effectively.
✨Tip Number 3
Research common automotive service processes and terminology. Being knowledgeable about the services offered can help you communicate more effectively with both customers and the workshop team, enhancing your credibility in the role.
✨Tip Number 4
Demonstrate your ability to thrive in a fast-paced environment by sharing experiences where you met targets or deadlines under pressure. Highlighting your adaptability and efficiency will make you a strong candidate for this dynamic role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that demonstrate your ability to build relationships and meet targets. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Land Rover Truro and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Vertu Land Rover Careers
✨Show Your Customer Service Skills
Since the role of a Service Advisor is heavily focused on customer interaction, be prepared to share specific examples from your previous experience where you successfully managed customer relationships and resolved issues. Highlight how you built trust and maintained communication.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, practice clear and concise communication. You might be asked to explain complex information simply, so think about how you can convey technical details in an easy-to-understand manner.
✨Understand the Importance of Follow-Up
Discuss the significance of following up with customers after service or repairs. Be ready to explain how you would ensure customer satisfaction post-service and how you would handle any potential concerns they might have.
✨Prepare for Fast-Paced Scenarios
Since the job requires working in a fast-paced environment, be prepared to discuss how you manage your time and prioritize tasks. You could be asked situational questions, so think of examples where you successfully met deadlines while maintaining high service standards.
