Compliance/Service Administrator in Henley in Arden

Compliance/Service Administrator

Henley-in-Arden
Salary - Up to £33,000Permanent, Full TimeOffice / Home Working – Hybrid

We are working with a highly reputable facilities management contractor who provide all-round building maintenance services to clients throughout the UK.

Due to continued growth, they are looking to recruit a Compliance/Service Administrator to join their team in Henley-in-Arden.

This is a varied role with genuine ownership, supporting the business to ensure client buildings remain safe, compliant and audit-ready. You will be responsible for monitoring statutory compliance, managing certificates and remedial actions, maintaining accurate compliance records and supporting the continued improvement of processes and systems.

The Role

• Monitor compliance across client buildings against statutory and contractual requirements, including fire, electrical/EICR, gas and water/Legionella (L8).
• Track planned maintenance and PPM completion against SFG20 and contractual schedules.
• Proactively chase overdue or at-risk compliance tasks.
• Manage statutory certificates and reports, ensuring they are logged, stored and renewed within the correct timescales.
• Track remedial actions following inspections and reports through to completion.
• Maintain accurate compliance information within CAFM and asset management systems.
• Keep asset registers, O&M manuals, RAMS and certificates up to date.
• Maintain engineer competency and training records, including Gas Safe, 18th Edition, IPAF/PASMA and asbestos awareness.
• Monitor qualification and training expiry dates and flag renewals in advance.
• Prepare compliance reports and dashboards for clients and internal management.
• Support Health & Safety and quality administration, including RAMS, permits to work, incident records and audit preparation.
• Support accreditations and audits including SafeContractor, CHAS and ISO standards.
• Ensure subcontractors have the correct approvals, insurance and certification before attending site.
• Respond to compliance queries from clients, suppliers and internal teams.
• Help identify ways to improve, simplify and automate compliance processes.

The Person

The successful candidate will:

• Have previous experience within a compliance, administration or coordination role, ideally within facilities management, M&E, construction or property.
• Have a good working understanding of statutory compliance within the built environment.
• Be highly organised with excellent attention to detail.
• Be confident working with systems, spreadsheets and compliance data.
• Be comfortable learning new systems and processes.
• Have strong written and verbal communication skills.
• Be confident dealing directly with clients, suppliers and subcontractors.
• Be proactive and comfortable taking ownership of deadlines and outstanding actions.
• Familiarity with SFG20 or CAFM systems would be advantageous.
• An H&S qualification such as IOSH Managing Safely or NEBOSH would be beneficial.
• An interest in automation and process improvement would be advantageous.
• A full UK driving licence would be beneficial for occasional site and client visits.

Package

• Salary – Up to £33,000
• Permanent, full-time position.
• Hybrid working based from the Henley-in-Arden office.
• 24 days annual leave plus bank holidays.
• Additional day off for your birthday.
• Annual training budget.
• Ongoing training and development.
• Supportive and collaborative working environment.
• Genuine opportunity to develop beyond a traditional compliance administration role as the business continues to grow.

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