Job Description
Direct Technical Controller
Glasgow
Permanent, Full Time
Salary up to £29,359 plus an excellent benefits package
We are working with a highly reputable national facilities management contractor with long-standing contracts and a strong reputation for looking after its employees.
Due to continued growth, they are looking to recruit a Direct Technical Controller to join their Glasgow team, supporting a major facilities management contract.
The Role
The Direct Technical Controller will be responsible for the effective day-to-day planning and scheduling of engineers’ routes and workloads across reactive and planned maintenance contracts.
The role will involve liaising with customers, engineers, internal service teams, suppliers and subcontractors, while acting as a central point of contact between all parties.
Key Responsibilities
- Plan and manage the daily workloads of engineering teams across the UK and Northern Ireland.
- Schedule new and outstanding works using a bespoke CAFM system.
- Work to agreed attendance, completion, SLA and KPI targets.
- Manage outstanding parts and minimise equipment downtime.
- Monitor refrigeration equipment remotely and identify faults or false alarms.
- Triage alarms to support scheduling and reduce unnecessary engineer visits.
- Provide support to refrigeration engineers and service desk teams.
- Analyse reports and help reduce outstanding work-order volumes.
- Handle calls, monitor shared mailboxes and complete general administration.
Candidate Requirements
- Previous experience in administration, planning, scheduling or a similar office-based role.
- Strong organisation, communication and problem-solving skills.
- Good knowledge of Microsoft Office, including Excel and Outlook.
- The ability to work under pressure and manage changing priorities.
- An understanding of facilities management or a willingness to learn.
- Previous CAFM, retail FM or refrigeration experience would be advantageous but is not essential.
- Full training will be provided.
Package
- Salary - £29,359
- 40 hours per week
- Shifts between 7:00am and 8:00pm
- Early shift: 7:00am–3:30pm
- Late shift: 11:30am–8:00pm, worked from home
- Fixed weekend rotation:
- Week 1: Sunday
- Week 2: Saturday and Sunday
- Week 3: Saturday
- Followed by three weeks Monday to Friday
- Weekend shifts are worked from home.
- Two consecutive weekdays off when working the full weekend.
- One home-working day per week during Monday-to-Friday weeks.
- 33 days’ annual leave plus bank holidays
- Pension and private healthcare
- Genuine career progression
Direct Technical Controller in Glasgow employer: Vertu FM
Join a leading national facilities management contractor known for its excellent reputation and commitment to employee welfare. As a Refrigeration Engineer based in the Home Counties, you will benefit from a competitive salary, generous annual leave, and opportunities for genuine career progression within a supportive work culture that values your expertise and contributions. With a focus on maintaining stable contracts and providing a comprehensive benefits package, this role offers a rewarding environment for skilled professionals looking to make a meaningful impact.
