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For Companies At a Glance
- Tasks: Act as the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu BMW Yeovil, one of the UK's largest motor retailers with a strong reputation.
- Benefits: Enjoy 25 days holiday, discounts, and a range of perks including a pension scheme.
- Why this job: Be part of a dynamic team focused on customer relationships and personal development.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Ongoing training opportunities for career progression await you!
The predicted salary is between 24000 - 36000 £ per year.
Here at Vertu BMW Yeovil, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000 basic salary plus company benefits. The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service – it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and following up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service - plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
Service Advisor employer: Vertu BMW
Contact Detail:
Vertu BMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the BMW brand and its values. Understanding what makes BMW unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for real-life situations where you'll need to manage customer expectations and build relationships effectively.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide valuable insights into the role and share tips on how to excel in a fast-paced environment.
✨Tip Number 4
Research common customer service challenges in the automotive sector. Being prepared to discuss how you would handle these situations can set you apart from other candidates during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Experience: Since previous customer-facing service experience is essential, make sure to emphasise any relevant roles you've had. Use specific examples to demonstrate your ability to build relationships and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention why you want to work at Vertu BMW Yeovil specifically and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Vertu BMW
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your previous roles where you successfully managed customer relationships or resolved issues. This will demonstrate your customer focus and communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Service Advisor, such as setting customer expectations and following up on services. Being able to discuss how you would handle these tasks will show your understanding of the role and your readiness to take it on.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think about how you would handle difficult customers or tight deadlines, and be ready to articulate your thought process clearly.
✨Research Vertu BMW Yeovil
Take some time to learn about Vertu BMW Yeovil and its values. Understanding their commitment to customer service and colleague development will allow you to align your answers with their company culture, making you a more appealing candidate.
