Director of Account Management

At Verto, we’re passionate about helping businesses in Emerging Markets reach the world. What first started life as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets. We believe that where you do business shouldn’t determine how successful you are or your ability to scale. Millions of companies daily have to juggle long settlement periods, high transaction fees, and issues accessing liquidity to trade with African businesses. We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets. We’re not alone in realizing the opportunity and need to solve for Emerging Markets. We’re backed by world-class investors, including Y-Combinator, Quona, and MEVP, power payments for some of the most disruptive start-ups in the world, and have a list of accolades from leading publications, including being voted ‘Fintech Start-Up of the Year’ at Fintech Awards London 2022. Each year, we process billions of dollars of payments and provide companies with solutions that help them save money, automate processes, and grow, but we’re only just getting started. In this role, you will: Actively nurture relationships with some of the largest and most exciting businesses operating in Africa, gaining a detailed understanding of their business, flow of funds, and future endeavours. Initiate high-level, interactive business conversations with key decision-makers and stakeholders within the AM network to grow Verto’s volumes. Lead our global team of Account Managers, setting, communicating, and monitoring performance expectations. Proactively identify the challenges to Verto’s growth and expansion of existing clients and develop/propose solutions that establish mutual benefit. You’ll be responsible for: Leadership and Strategy Develop and implement the strategic vision for Account Management. Lead, mentor, motivate, and hire a high-performing team of Account Managers. Set clear objectives, performance goals, and key metrics for the team. Collaborate with senior leadership to align Account Management with overall business goals. Account Management Oversee the management of our customers, ensuring exceptional service and satisfaction. Build and maintain strong, long-lasting client relationships. Identify opportunities for account growth and implement strategies to achieve revenue targets. Act as the primary point of contact for major account issues and work to resolve them efficiently. Revenue Growth Develop and execute plans to increase account penetration and expand the company’s footprint within existing accounts. Identify cross-sell and upsell opportunities. Monitor market trends and competitor activities to identify potential threats and opportunities. Customer Advocacy Advocate for customers to ensure their needs are met. Collect and analyse customer feedback to drive continuous improvement in products and services. Organise regular business reviews with key accounts to discuss performance and future plans. Operational Excellence Implement best practices in account management processes and tools. Monitor and report on account performance, providing insights and recommendations to senior leadership. Ensure accurate and timely forecasting and reporting of account activities. Skills and Qualifications 7+ years of B2B business development in financial services, preferably in payments. Mastery of account management and sales skills, including creating interest at all levels of the organisation and developing strategic business solutions for customers. Ability to process information and incorporate feedback into an interactive business conversation. Strong leadership skills with experience in building and leading high-performing teams. Strategic thinker with the ability to be hands-on and translate vision into actionable plans. Notable experience in implementing clear processes within an Account Management function that has delivered results. Ability to integrate knowledge across disciplines (e.g., marketing, operations) and function in an unstructured environment with minimal day-to-day supervision. #J-18808-Ljbffr