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- Tasks: Plan and schedule work for engineers while providing service support on HVAC products.
- Company: Join a leading HVAC manufacturer known for innovation and quality.
- Benefits: Enjoy a competitive salary, enhanced pension, and 25 days annual leave plus bank holidays.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in engineering.
- Qualifications: Experience in coordinating or customer service roles within the HVAC industry is essential.
- Other info: This role is office-based in Birmingham; commuting is required.
Service Coordinator / Engineering Coordinator / Service Administrator required to join a leading HVAC manufacturer. The role will be office-based in Birmingham, responsible for planning and scheduling the work of engineers, providing service support on HVAC ventilation products including Air Handling Units (AHUs), fans, heat recovery systems, grilles, diffusers, ducting, and liaising with customers plus the engineering team.
The successful candidate will have experience working for an engineering HVAC employer in a coordinator, scheduling, or similar customer service role.
Package:
- £26,000-£33,000
- Enhanced Pension contribution
- 25 days annual leave, plus bank holidays
Role:
- Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department.
- Contact customers over the phone to book work and plan for engineers.
- Manage on-call rotas and coordinate annual leave for the Engineering team.
- Liaise with various engineering departments.
- Must be able to commute to the office in Birmingham.
Requirements:
- Experience working in coordinating, scheduling, service support or similar customer service role with an HVAC engineering employer.
- The ability to maintain good professional working relationships with existing and new customers.
- Proven experience as a Service Coordinator, Sales Coordinator, Service & Sales Coordinator, Technical Engineer, Sales Administrator or similar.
- Must be able to commute to the office in Birmingham.
Service Coordinator employer: Verto People
Contact Detail:
Verto People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with HVAC systems and terminology. Understanding the products you'll be coordinating, like Air Handling Units and heat recovery systems, will help you communicate effectively with both customers and engineers.
✨Tip Number 2
Network with professionals in the HVAC industry. Attend local events or join online forums to connect with others who work in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 3
Highlight your organisational skills during interviews. As a Service Coordinator, you'll need to manage schedules and engineer assignments efficiently, so be ready to discuss how you've successfully handled similar tasks in the past.
✨Tip Number 4
Prepare to demonstrate your customer service skills. Since you'll be liaising with customers regularly, think of examples where you've resolved issues or improved customer satisfaction in previous roles.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coordinating, scheduling, or customer service roles within the HVAC industry. Use specific examples that demonstrate your skills in managing engineers and liaising with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the HVAC sector and your enthusiasm for the Service Coordinator role. Mention your experience with HVAC products and how you can contribute to the team in Birmingham.
Highlight Relevant Skills: In your application, emphasise skills such as communication, organisation, and problem-solving. These are crucial for coordinating work schedules and maintaining relationships with customers and engineering teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Service Coordinator position.
How to prepare for a job interview at Verto People
✨Know Your HVAC Basics
Make sure you brush up on your knowledge of HVAC systems, especially the products mentioned in the job description like Air Handling Units and heat recovery systems. This will show your potential employer that you have a solid understanding of the industry and can communicate effectively with both customers and engineers.
✨Demonstrate Your Coordination Skills
Be prepared to discuss specific examples from your previous roles where you successfully coordinated schedules or managed teams. Highlight any tools or software you used for scheduling, as this will demonstrate your organisational skills and ability to handle multiple tasks efficiently.
✨Showcase Your Customer Service Experience
Since the role involves liaising with customers, be ready to share experiences where you provided excellent customer service. Discuss how you handled difficult situations or resolved issues, as this will illustrate your ability to maintain professional relationships and ensure customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Coordinator role. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
