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- Tasks: Coordinate and schedule Field Service Engineer visits while providing excellent customer service.
- Company: Dynamic engineering business based in Portsmouth with a supportive team culture.
- Benefits: Salary between £25,000 - £30,000, 25 days holiday, pension scheme, and career development.
- Why this job: Join a growing team and enhance your skills in a fast-paced environment.
- Qualifications: Experience in service administration or customer service is a plus.
- Other info: Office-based role with opportunities for professional growth.
The predicted salary is between 25000 - 30000 £ per year.
Service Coordinator / Service Administrator / Operations Administrator / Service Admin required to join an engineering business in Portsmouth.
As a Service Coordinator / Service Administrator / Operations Administrator / Service Admin you will be responsible for the coordination and scheduling of Field Service Engineer visits.
We are looking for a background in Service Administration / Service Coordinating or customer service experience looking to develop into this.
Package:
- £25,000 - £30,000 (dependant on experience)
- 25 days holiday plus bank holidays
- Contributory pension
Role:
- Initial point of contact for customers
- Responsible for the coordination and scheduling of Field Service Engineers
- Communicate with customers, suppliers, visitors and internal staff departments
- Schedule service or remedial works with customers in a professional manner, gathering the correct information and pass it onto engineers
- To produce quotations
- To provide daily and weekly reports
- To provide administrative and clerical support to the service team
- To order parts and raising purchase orders for our suppliers
- To provide reporting on the amount of service contracts and upcoming jobs to enable the service team to forecast engineer requirements
Office based in Portsmouth.
Requirements:
- Proven experience in Service Coordinator / Service Administrator / Operations Administrator / Service Admin roles is beneficial
- Experience in administration, clerical or phone-based positions would be considered
- Commutable to office in Portsmouth
Service Coordinator employer: Verto People
Contact Detail:
Verto People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the engineering sector, especially those who work in service coordination. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the Service Coordinator role. Keep it concise and highlight your relevant experience.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully coordinated schedules or managed customer interactions. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Coordinator job, and applying directly shows your enthusiasm for joining our team.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration or customer service. We want to see how your background aligns with the role of Service Coordinator, so don’t be shy about showcasing your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: As a Service Coordinator, communication is key. In your application, highlight any experience where you’ve effectively communicated with customers or colleagues. We want to know you can handle those interactions like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Verto People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with the tasks like scheduling Field Service Engineers and producing quotations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves being the initial point of contact for customers, be ready to discuss your customer service experience. Prepare examples of how you've handled customer queries or resolved issues in the past. This will demonstrate your ability to communicate effectively and professionally.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you might need to explain how you'd handle specific situations, like scheduling conflicts or urgent requests. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
