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- Tasks: Coordinate and schedule Field Service Engineer visits while providing excellent customer service.
- Company: Dynamic engineering business based in Portsmouth with a supportive team culture.
- Benefits: Salary between £25,000 - £30,000, 25 days holiday, contributory pension.
- Why this job: Join a growing team and develop your skills in a fast-paced environment.
- Qualifications: Experience in service administration or customer service is a plus.
- Other info: Office-based role with opportunities for career advancement.
The predicted salary is between 25000 - 30000 £ per year.
Service Coordinator / Service Administrator / Operations Administrator / Service Admin required to join an engineering business in Portsmouth.
As a Service Coordinator / Service Administrator / Operations Administrator / Service Admin you will be responsible for the coordination and scheduling of Field Service Engineer visits. We are looking for a background in Service Administration / Service Coordinating or customer service experience looking to develop into this.
Package:
- £25,000 - £30,000 (dependant on experience)
- 25 days holiday plus bank holidays
- Contributory pension
Role:
- Initial point of contact for customers
- Responsible for the coordination and scheduling of Field Service Engineers
- Communicate with customers, suppliers, visitors and internal staff departments
- Schedule service or remedial works with customers in a professional manner, gathering the correct information and pass it onto engineers
- To produce quotations
- To provide daily and weekly reports
- To provide administrative and clerical support to the service team
- To order parts and raising purchase orders for our suppliers
- To provide reporting on the amount of service contracts and upcoming jobs to enable the service team to forecast engineer requirements
Requirements:
- Proven experience in Service Coordinator / Service Administrator / Operations Administrator / Service Admin roles is beneficial
- Experience in administration, clerical or phone-based positions would be considered
- Commutable to office in Portsmouth
Service Coordinator in Portsmouth employer: Verto People
Contact Detail:
Verto People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering sector and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services, and think about how your experience in service administration can add value. Practise common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Service Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service administration or customer service. We want to see how your skills match the role of Service Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your enthusiasm for coordinating and scheduling, as well as any specific experiences that relate to the job.
Show Off Your Communication Skills: As a Service Coordinator, communication is key! In your application, highlight any experiences where you’ve effectively communicated with customers or colleagues. This will show us you can handle the coordination and scheduling tasks like a pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Verto People
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with the key tasks like scheduling Field Service Engineer visits and producing quotations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the initial point of contact for customers, be ready to discuss your customer service experience. Prepare examples of how you've effectively communicated with clients or resolved issues in previous roles. This will highlight your ability to handle customer interactions professionally.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to coordinate tasks. Think of scenarios where you had to manage multiple priorities or deal with unexpected changes. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
