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- Tasks: Build precision inspection systems and provide top-notch technical support to customers.
- Company: Leading manufacturer of precision inspection systems with a focus on innovation.
- Benefits: Competitive salary, full product training, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction and product excellence.
- Qualifications: Experience in manufacturing or CNC machining is a plus; ambition and a driving licence required.
- Other info: Full training provided, with opportunities for career advancement.
The predicted salary is between 42000 - 56000 £ per year.
Location: Milwaukee, Wisconsin
Salary Range: $60,000 - $80,000
Employment Type: Full-Time
Full Product Training Provided
Product Support Engineer / Technical Support Engineer required for a manufacturer of precision inspection systems used for CNC cutting tools.
Product Support Engineer Responsibilities:
- Build precision inspection systems and related accessories with precision and attention to detail, maintaining high assembly standards and verifying functionality before shipment.
- Serve as the primary point of contact for technical and software support, diagnosing and resolving customer issues promptly through calls or remote-access tools.
- Lead and contribute to internal initiatives such as testing new components, refining product designs, or coordinating with developers to resolve software challenges.
- Engage with customers to understand evolving needs, recommend suitable add-ons or systems, and support sales efforts by fostering strong, long-term client relationships.
- Coordinate and perform both in-person and virtual maintenance, installations, and deliveries for customers across various locations, ensuring reliable product performance and customer satisfaction.
Product Support Engineer Requirements:
- Prior experience in manufacturing.
- Experience as a CNC Machinist or prior experience using CNC cutting tools or metrology products is advantageous.
- Live within a commutable distance from Milwaukee, WI.
- Ambitious and looking for growth and development.
- Driving License.
- Full training product training is provided.
Product Support Manager employer: Verto People, Ltd.
Contact Detail:
Verto People, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. The more connections we make, the better our chances of landing that Product Support Manager role.
✨Tip Number 2
Show off your skills! If you’ve got experience with CNC cutting tools or precision inspection systems, make sure to highlight that in conversations. We want to demonstrate how our background aligns perfectly with what they’re looking for.
✨Tip Number 3
Prepare for those interviews! Research the company and their products thoroughly. We should be ready to discuss how we can contribute to their success and support their customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Product Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in manufacturing or CNC machining. We want to see how your skills align with the Product Support Manager role, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about product support and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, highlight any experiences where you’ve diagnosed and resolved issues, especially in a technical context. We’re looking for someone who can think on their feet and tackle challenges head-on, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Verto People, Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of CNC cutting tools and precision inspection systems. Familiarise yourself with the technical aspects of the products you'll be supporting, as well as any common issues customers might face. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Think about times when you had to think on your feet or adapt quickly to a customer's needs. This will show that you're not just technically savvy but also capable of providing excellent customer support.
✨Engage with the Interviewers
Don't just wait for questions to be thrown at you; engage with the interviewers by asking insightful questions about their products and processes. This shows your genuine interest in the role and helps you understand how you can contribute to their team.
✨Highlight Your Team Spirit
Since the role involves collaborating with developers and other teams, be ready to talk about your experience working in a team environment. Share examples of how you've contributed to internal initiatives or helped refine product designs, as this will illustrate your ability to work well with others and drive improvements.
